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Customer Engagement Team Lead Jobs

Team Lead/Customer Experience Lead
By Laura Canada At Vaughan, Ontario, Canada
Supportive management team and good work/life balance
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Experience as a team leader or sales trainer
Strong selling and customer service skills
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence the store’s results.
Customer Service Team Lead
By CARO Analytical Services At Kelowna, British Columbia, Canada
Manage department coverage, schedules, overtime, timesheets, and personal expense reports.
Excellent skills for communicating and relating with both staff members and customers.
Supervisory experience is an asset.
Ensure team-oriented communication to solve issues and ensure the highest levels of customer satisfaction.
Lead and coordinate the day-to-day activities in the assigned area.
Schedule workflow and delegate tasks through the department so that client deadlines are met in a timely fashion.
Account Manager, Engagement Team
By SHOEBOX Ltd. At Ottawa, Ontario, Canada
Research and engage inbound leads to determine if they meet the requirements of a qualified potential customer
1-3+ years of relevant work experience
Strong communication skills by phone and email
Experience in Audiology, Hearing Services, or Occupational Health & Safety
Experience with Zoho CRM and SalesLoft or other CRM or sales engagement platform
Re-engage unresponsive leads through nurture campaigns
Customer Service Team Lead
By Cabela's At Saskatoon, Saskatchewan, Canada
Provide supervision and leadership to the team members of the department, in partnership with the manager
Two or more years of supervisory experience in a sales or service environment is preferred
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Provider Engagement Lead Jobs
By Procom At Burnaby, British Columbia, Canada
Resourceful; well organized; systematic analysis; strategic and critical thinking; attention to detail; leadership and management skills.
Provides oversight and recommendations to provider change management efforts and guidance on engagement strategies.
Physician engagement strategies including change management/adoption plan
Focuses on quality of providers’ experiences; supports CMIO efforts in providers engagements around adoption of MEDITECH Expanse.
Liaises with local physician champions and ACMIOs to identify clinical, operational, and financial requirements.
Supports translation of provider requirements into technical and workflow-based solutions.
Customer Service Team Lead
By Personnel Search Ltd. At Dieppe, New Brunswick, Canada
Managing any notable customer compliments or complaints that require action or acknowledgement at a management level
Troubleshooting queries from Customer Care team and support with calendar management.
Supporting the Regional Clinic Manager with training and onboarding of new customer care representatives.
Previous administrative or leadership experience with proficiency in the Microsoft Suite (French & English)
You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge
This key role will report to their Regional Clinic Manager.
Team Lead, Customer Protection Services
By Metrolinx At Ontario, Canada
Monitor metrics, implement action plans and provide updates to management.
Minimum six (6) years’ progressive supervisory and law enforcement experience, with a focus on service excellence, safety and security in transit.
Must be able to obtain and maintain Special Constable Status, annual Use of Force Certifications and First Aid/CPR.
Drive monitor and implement action plans to achieve key performance indicators (KPIs) for safety and employee engagement.
Follows up on customer inquiries, complaints, commendations and/or suggestions.
Act as Incident Commander for critical incidents involving fatalities, service disruptions, security/terrorist threat incidents and large sporting event(s) when required.
Engagement Lead Jobs
By Health Justice At British Columbia, Canada

Read the full posting here: https://www.healthjustice.ca/blog/job-engagement-lead

Site Engagement Lead Jobs
By Amgen At Toronto, Ontario, Canada
Country clinical operations experience and/or regional study management experience
Participates in Functional Management Team (FMT) Meetings as required and applicable country-level project review meetings
Project and Program management including oversight of quality, study results, budgets and timelines
Clinical trial management systems and reporting tools
Maintains an effective collaborative partnership with all partners, ensuring aligned and collaborative approach to site’s experience with Amgen interactions.
Maintain country expertise, site knowledge to navigate with Amgen and sites with targeted and tailored communication;
Wm Customer Team Lead
By Church & Dwight Co., Inc. At Mississauga, Ontario, Canada
People Management skills – experience in leading others through coaching and development
Experience working with Nielson data, POS data, Retail Link and an understanding of Category Management
Project Management Skills –Proven ability to manage multiple projects at a time while paying strict attention to detail
Minimum 5-6 years’ Account Manager experience in the Consumer Packaged Goods industry with 2 or more years of Walmart experience
Manage and monitor customer trade spend through continuous analysis & review of the business performance, to fully maximize effectiveness and efficiency
Lead, manage and develop direct reports through the CSD process
Customer Success, Team Lead
By Xello At Greater Toronto Area, Canada
Strong communication and persuasion skills when dealing with teams and management
Experience using Salesforce or similar customer relationship management (CRM) system
Foster a positive team culture and lead team development where appropriate, including hiring, onboarding, career development, and performance management
Identify potential process improvements, create change management strategies to gain buy-in, and introduce playbooks to enable team success
A keen attention to detail, and highly organized when it comes to information management, planning, and time management
Collaborate with Territory Managers and cross-functional teams to ensure alignment on goals, strategies, and tactics to drive customer success
Customer Transactions (Accounting) Team Lead
By Diligent At Vancouver, British Columbia, Canada
Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.). Experience with NetSuite and DocuSign would be an advantage.
Review and manage the approval of a high volume of customer contracts in SFDC triggering the automation of other accounting processes
Support the Customer Transactions Manager on the integration of acquired companies in SFDC
Strong communication skills, both verbal and written supporting global customers is preferred.
Strong work ethic and willingness to take ownership for wide-ranging responsibilities
Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
Customer Support Team Lead
By BiblioCommons At Canada
5+ years previous experience working with SaaS technical support and management of a team.
Influences whole team by giving back knowledge through experience, training, feedback and mentorship.
This role will be approximately 40% tickets, 40% team management and 20% mentorship/training.
Manage Support Team daily; set goals, monitor performance, assign tasks, mentor team with support best practices.
Consistently demonstrate strong written and verbal communications, problem solving, and team building skills.
Manage problem tickets, Critical Service Alerts in the Partner Portal, release monitoring.
Team Lead-Customer Service Jobs
By Randstad Canada At Brossard, Quebec, Canada
Experience in personnel management (Strong asset)
Manage a team of several employees
Support the Sales and Relationship Manager in the development of the annual budget and operating plan.
Implement and manage internal controls, policies, processes and procedures.
A base salary of up to 65k per year
An annual bonus program of 3.5k to 5k per year
Customer Transactions Team Lead
By Diligent At Vancouver, British Columbia, Canada
Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.). Experience with NetSuite and DocuSign would be an advantage.
Review and manage the approval of a high volume of customer contracts in SFDC triggering the automation of other accounting processes
Support the Customer Transactions Manager on the integration of acquired companies in SFDC
Strong communication skills, both verbal and written supporting global customers is preferred.
Strong work ethic and willingness to take ownership for wide-ranging responsibilities
Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
Lead, Member Engagement Jobs
By Enserva At Calgary, Alberta, Canada
Knowledge of and experience in the energy sector or equivalent
Deliver excellent customer service experiences to members
Work with other members of the team to engage members in events, programs and services that can benefit them
Manage the budget related to area of responsibility in accordance with the financial objectives of the Association
Superior written and verbal communications skills
Network through industry and community events to build relationships with members and prospective members
Team Lead – Customer Support & Administration
By J.D. Irving, Limited At Saint John, New Brunswick, Canada
Experience in management is considered an asset
Manage a team of four sales support specialists
Liaison with central IT Business Analysts and Developers to convert business requirements into technical systems requirements.
Finance or accounting related background is considered an asset
5+ years of professional work experience
Lean Six Sigma certification a definite advantage
Engagement Lead Jobs
By STRAAD At Calgary, Alberta, Canada
Have 5-8 years of experience in a management consulting and/or client delivery environment with specific Operational Effectiveness expertise.
Have experience working with client teams spanning multiple locations / geographies
Engagement Leads focus on delivering on STRAAD’s biggest clients, often partnering with internal teams and leaders.
Engagement Leads bring creative thinking, a keen eye for detail and strong analysis for operational success.
Are looking for a supportive team of like-minded individuals. You’re looking for a team that inspires you and has your back.
A Bachelor’s and/or Master’s degree in business, science or related field considered an asset.
Customer Engagement Coordinator (Outbound Lead Generation)
By StrongerU Senior Fitness At Ontario, Canada
·Exceptional communication skills, written, oral and listening
·Organizational skills and attention to detail
·Cold calling experience is an asset.
Position funded in part by
·Base salary and uncapped commissions
-Communicating with potential customers via phone and email
S/4Hana Customer Engagement Lead
By eTeam At Mississauga, Ontario, Canada

Role: S/4HANA Customer Engagement lead Location: Mississauga, CA (Remote) Candidate should be having 10 years of experience in SAP CRM/S4 Customer Engagement and should have worked in Utilities ...