Customer Engagement Team Lead Jobs in British Columbia

Manage department coverage, schedules, overtime, timesheets, and personal expense reports.

Excellent skills for communicating and relating with both staff members and customers.

Supervisory experience is an asset.

Ensure team-oriented communication to solve issues and ensure the highest levels of customer satisfaction.

Lead and coordinate the day-to-day activities in the assigned area.

Schedule workflow and delegate tasks through the department so that client deadlines are met in a timely fashion.

Resourceful; well organized; systematic analysis; strategic and critical thinking; attention to detail; leadership and management skills.

Provides oversight and recommendations to provider change management efforts and guidance on engagement strategies.

Physician engagement strategies including change management/adoption plan

Focuses on quality of providers’ experiences; supports CMIO efforts in providers engagements around adoption of MEDITECH Expanse.

Liaises with local physician champions and ACMIOs to identify clinical, operational, and financial requirements.

Supports translation of provider requirements into technical and workflow-based solutions.

Strong communication and persuasion skills when dealing with teams and management

Experience using Salesforce or similar customer relationship management (CRM) system

Foster a positive team culture and lead team development where appropriate, including hiring, onboarding, career development, and performance management

Identify potential process improvements, create change management strategies to gain buy-in, and introduce playbooks to enable team success

A keen attention to detail, and highly organized when it comes to information management, planning, and time management

Collaborate with Territory Managers and cross-functional teams to ensure alignment on goals, strategies, and tactics to drive customer success

Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.). Experience with NetSuite and DocuSign would be an advantage.

Review and manage the approval of a high volume of customer contracts in SFDC triggering the automation of other accounting processes

Support the Customer Transactions Manager on the integration of acquired companies in SFDC

Strong communication skills, both verbal and written supporting global customers is preferred.

Strong work ethic and willingness to take ownership for wide-ranging responsibilities

Excellent interpersonal skills, flexibility to accommodate different situations and temperaments

Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.). Experience with NetSuite and DocuSign would be an advantage.

Review and manage the approval of a high volume of customer contracts in SFDC triggering the automation of other accounting processes

Support the Customer Transactions Manager on the integration of acquired companies in SFDC

Strong communication skills, both verbal and written supporting global customers is preferred.

Strong work ethic and willingness to take ownership for wide-ranging responsibilities

Excellent interpersonal skills, flexibility to accommodate different situations and temperaments