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Customer Care Supervisor Jobs

Customer Care Manager Jobs
By MHB Group Canada At Greater Toronto Area, Canada
On top of a respectful salary and health benefits, this firm provides
Supportive leadership focused on team and creating a great work environment
Voted one of the best employers in Ontario.
What you will get out of it
We thank all applicants in advance, but only those shortlisted will be contacted
Customer Care Advisor Jobs
By Nutri-Lawn At Dartmouth, Nova Scotia, Canada
Excellent organizational and time-management skills.
Experience with office management tools, including Microsoft office.
High school diploma or industry related education.
Post secondary education is an asset.
Outstanding verbal and written communication skills.
Positive attitude, with a willingness to learn new skills, software, and processes.
Supervisor, Customer Service - Canada
By Moen Incorporated At Oakville, Ontario, Canada
Provide backup support for the Customer Service Manager and the successful management of ad-hoc requests
Embrace, foster, and participate in training and educational opportunities that target professional growth.
Bilingual in French and English with demonstrated proficiency in both verbal and written communication skills
Strong organizational skills and ability to multi-task in a fast-paced customer contact environment
Computer knowledge in SAP, Excel, and Microsoft Outlook
Guide, mentor and assist in overseeing team performance objectives.
Customer Care Specialist, Commercial
By Merrithew® At Canada
Identifying, diagnosing and resolving Customer equipment concerns / issues in a timely manner, working with Manufacturing and Management as required.
Bringing anomalies and trends to the attention of management.
Post-secondary education or equivalent work experience.
Documentation and reporting to the Senior Manager, Customer Service of all Priority Issues, Incident and Accident Reporting.
Annual comparison of features and benefits versus comparable Merrithew models.
1-3 years’ experience supporting a customer service team in a technical environment.
Receptionist - Customer Care
By Best Buy Canada At Vancouver, British Columbia, Canada
Assist customers and collaborate on solutions to deliver world class customer experiences
3-4 years of experience in high volume reception on a multi-line switchboard
1+ years of Microsoft Office Suite experience
Flexible health benefits and wellness program
Training programs to build new and transferable skills
Pleasantly and professionally greet visitors and connect them with the correct employee
Customer Care Coordinator Jobs
By Kaneff Group At Brampton, Ontario, Canada
Coordinate with internal departments to meet homeowner needs and deliver an outstanding customer experience.
Manage warranty administration tasks, including tracking, follow-up, and coordination with relevant teams.
Bachelor's degree or equivalent experience.
Minimum of 2 years of customer service experience.
Exceptional communication skills, both written and verbal.
Strong organizational abilities and the ability to multitask in a fast-paced environment.
Customer Care Coordinator Jobs
By Novo Nordisk At Mississauga, Ontario, Canada
Bilingualism (English and French) is required. You should have excellent written and communication skills, excellent customer service skills, strong time management.
Develops and maintains up-to-date knowledge on NN products and corresponding therapeutic areas
College Degree with relevant experience
2 years telephone customer service experience
Responds to internal/external customers providing medical and technical information pertaining to Novo Nordisk (NN) marketed products
Records customer enquiries and corresponding messages in the MIDAS system.
Manager, Customer Care Jobs
By Regal Rexnord At Langley, British Columbia, Canada
5+ years of working experience as a Customer Service Manager in a high paced company.
Excellent written and verbal communication skills.
Experience with Salesforce CRM & PowerBI preferred.
Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Establish customer satisfaction goals/KPIs and coordinate with the team to meet them on a steady basis.
Develop effective customer service procedures, policies, and standards to drive efficiency.
Escalator Customer Care Coordinator
By Prysmian Group At Oshawa, Ontario, Canada
Two years experience in a sales environment processing customer orders or data-entry experience is required.
Working knowledge of ERP Systems (SAP), Excel, Word, Outlook
General knowledge of the lift industry would be considered an asset.
Completion of a college diploma in Business/Sales/Marketing is preferred.
Intermediate Fluency of Spanish and Portuguese as a second language is required. Fluency in French would also be considered an asset.
Ability to write and communicate verbally in a professional business manner in Spanish and English.
Customer Care Associate Jobs
By Canlan Sports At North York, Ontario, Canada
Report repair and maintenance requirements to Operations department personnel Education:
Formal training in accounting, office procedures and customer service (preferred) Abilities, Attributes and Experience:
At least one year office and customer service experience
Demonstrated computer skills, notably in Microsoft Word and Excel
Provide service and information for walk-in customers, or by phone or e-mail
Answer incoming calls responding to inquiries or directing callers to the appropriate department
Customer Service Supervisor Jobs
By Essential HR Canada At St. Catharines, Ontario, Canada
A minimum of 2 years of work experience in a customer service setting or demonstrable skill and experience acquired through education
Stay certified and up-to-date in CRM software (Ticket Management).
Work with customers to facilitate their onboarding onto Geotab, including vehicle list management, user list setup, groups, and integrations.
Assist the Sales Team in accurately quoting clients on their fleet by ensuring hardware requirements are met using internal forms.
Coach team members to improve their service skills.
Complete any required certifications from suppliers and ensure internal team members are certified/re-certified as needed.
Product & Customer Care Coordinator
By 5th World At Calgary, Alberta, Canada
Excellent time-management and organizational skills
Support Product Managers/ Specialists in the planning and coordination of programs, courses, events and their related activities.
Manage and schedule communications with students via email broadcasts, respond to comments
Proven experience as product coordinator and/or customer support or relevant position
Outstanding verbal and written communication skills
Diplomas, degrees, or certification in the following (or related) fields would be considered an asset:
Customer Care Generalist Co-Op
By Gordon Food Service At Milton, Ontario, Canada
Must have excellent attention to detail, time management and organizational skills.
Must have good customer service and time management skills.
Knowledge / Skills / Abilities
Supports Recalls Communication Management, as needed.
Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
Ability to perform 10-key data entry
East Customer Care Generalist
By Gordon Food Service At Milton, Ontario, Canada
Must have excellent attention to detail, time management and organizational skills.
Must have good customer service and time management skills.
Knowledge / Skills / Abilities
Supports Recalls Communication Management, as needed.
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
Customer Service Supervisor Jobs
By Spence Diamonds At Vancouver, British Columbia, Canada
Excellent time management skills and the ability to prioritize work
Management/Supervisory experience – 1+ year(s)
Strong organization skills with the ability to multi-task
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Customer Service experience – 1+ year(s)
Customer Care Expert – Media Composer
By Avid At Montreal, Quebec, Canada
Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, Asset Management, etc., a plus.
Provides input to Product Management teams related to customer requirements
Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
Provides direct access to Avid Engineering, Product Management, Professional Services, and subject matter experts
Creates and manages support cases in Avid’s case management system as appropriate
Liaises with appropriate Avid management periodically to ensure visibility
Customer Care Manager Jobs
By Bosa Properties At Vancouver, British Columbia, Canada
Oversee home-owner inspections and orientations, offering the best solution to meet customer needs according to company standards;
Five (5) years of experience with deficiency repairs;
Lead an engaged and high performing customer care team that delivers market leading customer support to our homeowners;
Build an inclusive environment that balances challenge and support for the team through coaching, accountability, and development opportunities;
Effectively collaborate and build relationships with our general contractor, development, and construction groups.
Proven ability to lead and motivate an inclusive team focused on results and learning;
Customer Care Lead Jobs
By Browns Shoes Inc. At Greater Montreal Metropolitan Area, Canada
Previous management experience is mandatory.
Manage and share several daily, weekly, and monthly reports internally.
Excellent written and spoken communication skills.
2 years minimum of experience with contact center and/or customer service.
Lead and assist a team of 25+ team members - consisting of Full time and Part time agents.
Handle any customer escalations from team.
Director Customer Care Operations
By Enbridge At North York, Ontario, Canada
Proven track record to initiate, lead process management and implement large scale change amid shifting priorities.
Lead the development and implementation of a customer focused strategy that is consistent with providing industry leading customer experience.
Ensure service delivery that is in accordance with all legislative and regulatory requirements, including the Ontario Energy Board’s service quality requirements.
University degree in a related field with 15 years or more of leadership experience in business and/or related customer care field.
Strong critical thinking and problem-solving skills.
Demonstrated experience and understanding of working with Unionized partners and collective agreements.
Customer Care Professional Jobs
By Dempster's Automotive Supplies Ltd At Barrie, Ontario, Canada
- Benefits after 90 days!
Wages based on expereince, motavation and team compatability.
Hope to hear from you soon!!

Are you looking for a challenging and rewarding role in customer care? We are looking for an experienced Customer Care Supervisor to join our team and help us provide exceptional customer service. You will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues. If you have a passion for customer service and a drive to succeed, this could be the perfect opportunity for you!

Overview The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. Detailed Job Description The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. The Customer Care Supervisor I will be responsible for training and supervising customer service representatives, monitoring customer service performance, and resolving customer complaints. The Customer Care Supervisor I will also be responsible for developing and implementing customer service policies and procedures, and ensuring that customer service standards are met. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and prioritize customer needs
• Knowledge of customer service policies and procedures
• Ability to train and supervise customer service representatives
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least three years of customer service experience
• At least one year of supervisory experience
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• At least three years of customer service experience
• At least one year of supervisory experience
Job Responsibilities
• Train and supervise customer service representatives
• Monitor customer service performance
• Resolve customer complaints
• Develop and implement customer service policies and procedures
• Ensure customer service standards are met
• Handle customer inquiries and complaints in a timely and professional manner