Client Support Ba Jobs in Longueuil, Quebec

Deux semaines de vacances offertes dès la première année

Formation offerte et en continu

Servir de point de contact principal pour les clients abonnés à notre plateforme marketing SaaS.

Configurer des pages de base, des entonnoirs de vente, des flux de marketing par courriel.

Coordonner les sous-traitants pour les demandes spécifiques.

Maîtrise du français et de l'anglais, à l'oral comme à l'écrit.

Experience with construction tech or vendor relationship management software

Technical College and/or University Degree in Computer Science, Management Information Systems or similar (2+ years)

3+ years of experience leading a team of technical support specialists and proven in guiding stellar client service levels

Advance-level experience with microsoft Excel/Google sheet and the ability and desire to work with data

Experience using Jira or comparable ITSM software to track service metrics

Highly proficient and professional written and verbal communication skills; you have the ability to listen, and communicate solutions.

Project manage the implementation of Payments ISO20022 migration project

Manage and participate in the following project activities:

Manage Project Plan and status reporting

Experience in managing complex large-scale projects in Capital markets domain

Preferred Experience working with FIS E-Gifts platform or similar Payment Gateway Platform

Solid Knowledge of Bank Payments System Process flows & concepts Wires, Chips, SWIFT

Provide timely updates on test issues using our issue management tool.

Collaborate with stakeholders, business analysts, and software developers to understand business requirements and functional specifications.

Translate business requirements into comprehensive and detailed test plans, test cases, and test scenarios.

Conduct thorough testing of software applications, including functional, integration, and regression testing, to ensure they meet the defined requirements.

Provide valuable feedback on user experience and suggest improvements based on testing results.

Assist in requirements gathering and analysis when needed, supporting the Business Analysts in defining project scope and objectives.

- Strong analytical skills with the ability to gather and interpret complex business requirements.

- Familiarity with supply chain management systems and technologies is a plus.

- Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

- Solid understanding of agile methodologies and experience working in agile development teams.

- Strong problem-solving abilities and attention to detail.

- Ability to adapt to changing priorities and manage multiple tasks simultaneously.

Knowledge of writing MS SQL Server queries and stored procedures in SQL Server Management Studio (SSMS)

Serve as subject matter expert by developing a deep knowledge of MI9’s range of enterprise products

Exceptional verbal and written communication skills

Strong analytical and critical thinking skills

Ability to develop and hone your foundational technical skills as you build toward a career in Support, Development or Technical Consulting

Provide support to customers through various channels, including telephone, email, or other media

SQL knowledge and data mining skills

Understand functional and non-functional requirements

Track all outstanding issues and manage them from initiation to production deployment

Manage enhancement requests and production issues. Able to prioritize and allocate resources effectively

Working knowledge of the financial industry

Strong verbal, written, and presentation skills

-Supporting the developers in comprehension of feature requirements and call flows

-Strong diagraming skills in Confluence

-Strong organization skills to maintain voice mapping

-Reverse engineering Legacy Anypath voicemail features to build call flows for features on the new voicemail environment

-Mapping voice files to call flows and managing voice maps

'-Understanding of voicemail call flows

Clear knowledge of our Solution and can effectively support the team;

Establish and maintain excellent client relationship & satisfaction;

Responsible to provide expertise in particular functional areas of our Solution including integration with other components in the solution;

Attend and prepare regular status meetings with the client;

Works directly with the internal team to resolve incidents and provide client support;

Where appropriate peer review responses from team members to the client;

Lean Six Sigma certification, basic or higher. Proof of certification shall be provided with the response. (Mandatory)

Office Location: Winnipeg, Manitoba, REMOTE

Note: Kindly note if you fulfil the below said requirements only then revert

Updated Resume in word format (Mandatory)

Hourly Rate Expectation and Availability Clearly Described (Mandatory)

Degree in health or science discipline. A copy of the degree is requested with the response.

- Leverage your knowledge of Power BI to enhance reporting capabilities, creating valuable visualizations that empower decision-makers.

- Familiarity with data collection, spreadsheet management, and database integration processes.

- Leverage your engineering and asset knowledge

- Minimum 7 years of experience working as a technical BA (preferably within an asset intensive organization)

- Proven experience as a Business Analyst, particularly in data-centric roles.

- Excellent communication skills, with the ability to engage with business stakeholders and technical teams seamlessly.

Proponent possesses experience or knowledge of Meditech Expanse, Jira

Minimum 5 years recent experience in Healthcare with a particular focus on IT systems and operational support

Minimum 10 years’ experience in managing projects to implement business systems

Proponent shall possess strong English language oral and written communication skills

Proponent shall have previous experience in optimizations relating to a clinical EHR implementation

Build experience within MEDITECH Expanse 2.2 an asset

 Strong crisis intervention and conflict management skills.

- Keep track of referral statistics and submit monthly reports to the Client Program Manager

- Organize workshops and training opportunities offered through partner agencies for Information and Referral volunteers.

 Customer service experience in a fast-paced environment.

 Experience researching, organizing, presenting and distributing information for different audiences.

 Experience verifying and making referrals and providing informal counselling support.

Strong knowledge on ETL process

Good understanding and working knowledge on Data Flows

BA with Capital Market JD:

Strong on SQL, queries, and Managing Jira

Proven experience in project management and business analysis, ideally in a technology-driven environment.

Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects concurrently.

Project Management Professional (PMP) certification or Certified Business Analysis Professional (CBAP) designation.

Strong understanding of project management methodologies, tools, and techniques.

Proficiency in project management software and tools.

Proficiency in business analysis techniques, such as requirements gathering, process modeling, and gap analysis.

Eliciting the requirements needed to carry out business processes including interviews, intelligence analysis and survey assessments.

Developing documents for Onboarding, KYC IT applications, system specifications and test plans, according to existing standards and methodologies.

Working closely with business architects and other technology staff to deliver project results while implementing risk analysis and meeting required deliverable.

Proactive management and governance of our trading platforms to help ensure business objectives are met.

Provide effective incident, problem and release management and regular project updates to stakeholders.

Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.

Good organization skills, ability to effectively manage and thrive in a fast-paced environment.

Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types.

Lead effective knowledge sharing, documentation, and cross training sessions.

· Financial Services BA with about 15+ years’ experience, part of large tech development projects

One of New Jersey's Finest 25 companies for the year 2001 and 2002.

Iris is also ranked 75th among Inc 500 s list of privately held companies for year 2001.

NJ Technology FAST 50 Company for year 2002.

Hope you are doing great!!

Title: BA/DA with Data Projects

Experience of implementing projects related to management of Data

Demonstrated leadership and project management skills

Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals

10+ years of relevant experience

Experience of managing large amount of data using SQL, MS Excel

Experience in systems analysis and programming of software applications

Office Location: Winnipeg, Manitoba, REMOTE

Note: Kindly note if you fulfil the below said requirements only then revert

Updated Resume in word format (Mandatory)

kindly send the following documents to

Wednesday, June 7, 2023 – 12:00 PM EST.

Without mandatory documents, we cannot proceed further.

· Well versed in using JIRA (Requirement Management and Test Management)

· Working knowledge and experience of Agile and SDLC Methodology.

· Tableau or any BI tools and data visualization experience is must.

Hope you are doing great!!

· Solid understanding of systems and processes, in the banking domain

· Proficient in using SQL for data analysis.

Note: Kindly note if you fulfil the below said requirements only then revert

Job Title: RFR BA - 291 - Business Analyst

Start Date: July 4, 2023

End Date: December 31, 2023

Option to Extend: March 31, 2024

If interested, kindly share your resume at

* Education background includes computer science, engineering, data science

* Excellent communication, prioritization, and organizational skills

* SQL, Python, Excel 2+ yrs

* CFA Level 1 or 2

• Experience with Data mapping/Data lineage/Data Warehousing projects

• Experience in working on Big Data platform (Hive/Hadoop) is a huge plus

• Knowledge of various financial industry regulatory landscape

• Excellent documentation, analytical and process-based skills to produce process flow diagrams, business analysis, and functional design.

• Strong interpersonal and articulation skills (spoken and written)

• Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis

• A minimum of 8 years of working experience as BA/PM.

• Understands product requirements, business flows, system architecture design, upstream/downstream dependency & regulatory policies.

• Determines project requirements by studying business functions, evaluating business processes, anticipating requirements.

• Performs requirement analysis, evaluates output requirements and formats.

• Defines project requirements by identifying project milestones, phases, and elements.

• Writing Project Requirement & Functional Spec documents for new business projects.

Experience with Agile Scrum teams and methods.

Eager for knowledge and application.

Managing large and diverse teams.

Familiar with optimization tools such as Jira.

A team player with an ability to work collaboratively.

Well organized, flexible and adaptable

Effectively communicating your insights and plans to cross-functional team members and management.

Evaluating business processes, requirements, uncovering areas for improvement, and developing and implementing solutions.

Performing requirements analysis and assist with requirements traceability.

Updating, implementing, and maintaining requirements and process documentation

Progressive UKG / Kronos Dimensions Timekeeping and Advanced Scheduling knowledge would be preferred.

Has functional and technical knowledge of HR and Time entry solutions.