Cannabis Customer Service Representative Jobs in British Columbia

Supervisory experience involves the supervision of staff and the management of assets.

Cannabis knowledge, demonstrated through experience in the cannabis industry or courses from an accredited post-secondary institution.

One year of retail experience* in a retail sales environment in the last five years and completed supervisory courses.

Retail experience involves provision of excellent customer service and a positive contribution to the presentation standards of the retail environment.

Experience working in a government or regulatory environment.

Experience working in a unionized environment.

Must include experience with customer service, supervising people and the management of assets (must not be in a relief capacity).

Degree, diploma, or certificate in business or retail management.

Cannabis knowledge, demonstrated through experience in the cannabis industry or courses from an accredited post-secondary institution.

Experience working in a government or regulatory environment.

Experience working in a unionized environment.

Working For The BC Public Service

The work experience at Motion Canada includes: Comprehensive flex benefits

Grow your skills and career through business and personal development courses and activities

The work experience at Motion Canada includes:

Wow customers and your team with your good attitude

Maintain an organized, clean and safe warehouse

Receive and return deliveries and account for all items

Manages inventory by corresponding with the Purchasing and Logistics Manager

Assists in revising product manuals to improve the user experience by making the pamphlets user friendly and easy to read

Related college education is preferred

At least 2 years of experience in a call center

Must be fluent in English. Knowledge of French is an asset

Excellent communication skills on the phone, email, and in-person

Updating accounts and account knowledge including agreements, discounts, and product offerings

2-3 years of customer service experience in a B2B setting

Mon-Fri 8- 4:30pm or 8:30-5pm shift

Internal customer service with assigned accounts

Reviewing and processing customer orders to ensure accurate shipping and timely delivery

Communicate via phone, email, and video conference

Provide a world-class customer service experience with every interaction

Excellent verbal and written communication skills

Strong interpersonal skills with the ability to work independently and within a team environment

Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills

Respond to inbound calls from a variety of Health Care Providers

Identify and assess the caller’s needs

Calling union members to discuss their benefit packages

Experience in a Customer Service role

Excellent verbal and written communication skills

Excellent people skills both in person and via telephone

Excellent verbal and written communication skills in English

Strong organizational skills including ability to analyze, prioritize, multitask and work in a fast-paced environment.

Provide assistance to sales representatives on account management.

Post-secondary diploma or equivalent education and related experience.

Manage, support, assist and follow assigned accounts.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Advanced computer knowledge in Microsoft Office programs.

Knowledge of AX Microsoft Dynamic 2012 will be considered a strong asset.

• A minimum of three years experience in a non-retail customer service environment.

• Experience in a business-to-business account support and distribution role is strongly preferred.

• Ability to effectively prioritize and manage multiple tasks.

How will you impact our organization as a Customer Service Representative on a daily basis?

• Confirm weekly customer orders.

• Promote new and existing products to customers.

You have experience in a furniture sales and/or service environment.

You have strong communication skills both verbally and in writing.

You have strong customer service skills/soft skills.

You have excellent organization skills.

You have strong problem solving skills.

You have experience in using Excel, Outlook and Word.

Strong communication and problem-solving skills

Responding to customer inquiries via phone, email, or chat

Resolving customer issues and complaints

Updating customer accounts and information in our database

High school diploma or equivalent

Health, Dental, and Life insurance

High school diploma, general education degree, or equivalent.

Experience working with customer support.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Experience with conflict management and dealing with emotionally charged individuals or groups.

Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.

Clerical/admin experience, education and/or relevant training.

6 months or more of experience in any of the above requirements.

Experience in word processing and other computer applications such as MS Word, Outlook, Excel.

Experience providing service through multiple channels (e.g., in-person, phone, email).

All other job-related duties as directed by Management.

Sell benefits of ancillary services to customers and ensure all sales are correctly recorded

Knowledge of who to call in the case of an emergency

You have strong people skills—you’re approachable, a good listener, and empathetic.

Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence

Register new customers quickly and efficiently in the Point of Sale system

All other job-related duties as directed by Management.

Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.

Knowledge of who to call in the case of an emergency.

You have strong people skills—you’re approachable, a good listener, and empathetic.

Benefits to keep you focused:

Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.

All other job related duties as directed by Management.

Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.

Knowledge of who to call in the case of an emergency.

Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.

Register new customers quickly and efficiently.

Promote all products and services.

All other job related duties as directed by Management.

Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.

Knowledge of who to call in the case of an emergency.

Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.

Register new customers quickly and efficiently.

Promote all products and services.

All other job-related duties as directed by Management.

Sell benefits of ancillary services to customers and ensure all sales are correctly recorded

Knowledge of who to call in the case of an emergency

You have strong people skills—you’re approachable, a good listener, and empathetic.

Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence

Register new customers quickly and efficiently in the Point of Sale system

Creation and management of reports, tracking unique bookings, system errors, etc.

Remote training and technical tools provided

Full benefits after the probationary period including medical, dental and life insurance

Monitor daily workload in assigned geographical areas to ensure customers’ requirements are met

Prior work experience in Customer Service (or Dispatching)

A stable Internet connection and the ability to work from home