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Customer Service Representative Jobs
Company | Alexandria Moulding |
Address | Alexandria, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-14 |
Posted at | 10 months ago |
SCOPE OF POSITION:
The Customer Service Representative provides the key communication link between our customers, sales,
shipping, and scheduling and play a critical role in the building of external and internal relationships, thus
contributing to the success of the Company. The incumbent will be assigned a geographical region and will be
tasked with developing and maintaining strong working relationships with customers and potential prospects.
RESPONSIBILITIES:
- Manage, support, assist and follow assigned accounts.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer and document interactions through contact tracking.
- Respond to and resolve customer questions and concerns in a timely manner.
- Provide assistance to sales representatives on account management.
- Process and track orders and call upon major accounts.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Troubleshoot customer issues over the phone.
SKILLS/REQUIREMENT - The ideal candidate will possess the following:
- Able to handle a high volume of telephone calls, internal requests and frequent interruptions in an open environment concept.
- Organized and capable of performing under pressure with tight deadlines.
- Mobility to travel. Valid driver’s license and passport.
- Advanced computer knowledge in Microsoft Office programs.
- Highly developed a sense of integrity and commitment to customer satisfaction and demonstrated passion for excellence with respect to treating and caring for customers.
- Considerable independent judgment and decision-making in carrying out assignments.
- Ability to communicate clearly and professionally, both verbally and in writing in both official languages (English and French).
- Possess a strong work ethic and team player mentality.
ASSETS:
- Knowledge of AX Microsoft Dynamic 2012 will be considered a strong asset.
- Industry knowledge (Building Materials, Moulding, Residential and Commercial Construction).
EXPERIENCE/EDUCATION:
- 3-5 years of previous experience in manufacturing, planning, operations or customer service.
- Post-secondary diploma or equivalent education and related experience.
HOW TO APPLY:
Applications will be accepted until the end of business day on Wednesday, June 28, 2023.
Moulure Alexandria Moulding Inc is an equal-opportunity employer and will reasonably accommodate applicants with
disabilities during the selection process.
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