Customer Service Representative Jobs

As a Customer Service Representative, you will serve as the primary customer contact and deliver Stellar customer care through accurate order entry, problem resolution, and organizational support.

You will also be responsible for maintaining customer accounts, and coordinating communication between the customer, Sales Team, Supply Chain Team, and other internal staff, to maintain a high level of customer satisfaction.

How will you impact our organization as a Customer Service Representative on a daily basis?

• Confirm weekly customer orders.

• Promote new and existing products to customers.

• Provide price quotes on products.

• Maintain customer accounts and resolve customer issues.

• Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction.

• Perform other duties such as:

• Invoicing

• Process credit card orders

• Obtain proof of delivery

• Sort and distribute incoming mail

• Review and prepare outgoing mail

• File invoices

Required Skills and Qualifications:

• A minimum of three years experience in a non-retail customer service environment.

• High School Diploma or GED required; associate or bachelor’s degree preferred.

• Experience in a business-to-business account support and distribution role is strongly preferred.

• Ability to effectively prioritize and manage multiple tasks.

• Ability to identify the needs and preferences of assigned customers and coordinate with internal support functions to meet customer needs.

• Ability to successfully research and resolve customer issues in an accurate, thorough, and timely matter with minimal assistance.

• Ability to travel for training and relationship-building (10%).