Customer Service Representative Jobs

Tong Agencies is a fast growing company that has been in business for over fifty years. We have successfully established a presence across North America.

We are looking for a Customer Service & Sales Representative to be a crucial part of our team. This is a dynamic role in which you will be responsible for the day to day care of clients, including processing policies, product management, and responding to customer inquiries or concerns. Your primary objectives will be to increase sales through the management of client care.

If you are a resourceful, driven and self-motivated individual with strong attention to detail, looking to work in an environment that encourages teamwork with people that are equally passionate about their job, then don’t wait and join us today!

The Role:

Calling union members to discuss their benefit packages

Managing customer accounts

Assure complete customer satisfaction throughout the entire process

Work with clients to resolve claims. Record and document all details.

Qualifications:

Experience in a Customer Service role

Excellent verbal and written communication skills

Self driven & motivated

Coachable

Skills:

Excellent people skills both in person and via telephone

Excellent verbal and written communication skills in English

Strong organizational skills including ability to analyze, prioritize, multitask and work in a fast-paced environment.

Ability to work within a team environment.

Sales Oriented

COVID-19 considerations:

Our office has a comprehensive COVID-19 Safety Plan

Work from home

If this opportunity is for you and you are motivated by what you see, we want to meet you! Please send a copy of your resume to start your career journey with us.