Bilingual Call Center Agent Jobs in Québec, Quebec

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Strong written and oral communication skills

Appliance parts knowledge would be an asset

Answer phones and respond to Customer requests

Look up part and model numbers for applicable Appliances

Place Customer orders in computer system

Transfer customer calls to appropriate Employee or Branch

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Detailed orientated with good time management and organizational skills.

To provide operational and administrative support and quality standards to the Retail Banking and Wealth Management business.

At least 2-3 years of customer service experience.

Strong communication (verbal and written), customer service and interpersonal skills.

Some experience with conflict resolution required.

Good to have small business banking experience.

What other skills/experience would be helpful to have?

Excellent communication and listening skills, both written and verbal

Strong attention to detail and problem-solving skills

Ability to work remotely in your home office

What will be my duties and responsibilities in this job?

What are the requirements needed for this position?

Start your exciting new travel career with the largest travel management company in the world!!

A generous benefits program with options depending on individual and family needs

Computer usage (Microsoft proficiency), and internet skills.

1+ years’ experience working in busy call centers fast paced environment

Some Of The Benefits Of Joining Amex GBT

What if I don’t meet every requirement?

Basic computer and data entry skills

Experience being a call center agent or similar retail experience

2 years of CSR experience is a plus

invests in our team and offers real opportunities for career growth

Ability to be on the phone 8 hours a day as well as make some cold calls

Ability to type 40+ WPM

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Benefits from day ONE, health & dental (100% coverage)

Hybrid, 2 in office 3 work from home.

Strong knowledge of SAP required.

Advanced computer skills on Word and Excel

Must have a least 2+ years of Supervisory Experience in a Call Centre Environment

Must have 2 years of B2B experience.

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Example: Excellent verbal and written communication skills

Basic computer skills and experience with call center software

Excellent verbal and written communication skills

Strong problem-solving skills and ability to think on their feet

Previous customer service or call center experience is a plus

Answering incoming calls from customers and providing information about our products and services

Resolving customer complaints and issues in a timely and professional manner

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Working with a dedicated and passionate team who will assist you and work alongside you to provide a best-in-class customer experience!

Providing a great customer experience while keeping customer information confidential

Providing customers positive experiences through excellent service

Providing customers positive experiences through excellent service, along with answering customer inquiries.

Strong customer service and phone skills