Agent Support Client Jobs

Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.

Experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.

Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.

Social Service Worker diploma or other related education.

2+ years’ experience working with older adults with mental health, addictions issues and street involvement.

Strong written, oral, and interpersonal communication skills.

Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.

Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.

Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.

Social Service Worker diploma or other related education.

2+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.

Demonstrated ability in written, oral, and interpersonal communication skills.

Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.

Experience dealing with aggressive behaviours, effective de-escalation and boundary setting skills.

Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.

Social Service Worker diploma or other related education.

2+ years of experience working with older adults with mental health, addictions issues and street involvement.

Written, oral, and interpersonal communication skills.

Education You've Completed. A Bachelors or equivalent degree in Business, Finance, Accounting, or related field is preferred.

You’re proficient with Microsoft Office suite. You have a strong command of software such as Excel, Powerpoint.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What You Need To Know

Act as an internal advocate for the player experience to partner teams

Manage and create internal documentation for game and support related processes

Collaborates with other departments on improving the game experience for players

2 - 4 years of experience providing exceptional customer service

Exceptional communication skills, both written and verbal

Technical troubleshooting skills as they relate to PC gaming and hardware

Manage and create internal documentation for game and support-related processes

2 - 4 years of experience providing exceptional customer service

Technical troubleshooting skills as they relate to PC gaming and hardware

Deep knowledge of at least one support platform, with bonus points for Zendesk

An understanding of Customer Service KPIs as they relate to improving the player support experience

De 2 à 4 ans d’expérience dans un rôle similaire, où vous avez offert un service à la clientèle exceptionnel ;

Manage and create internal documentation for game and support-related processes

2 - 4 years of experience providing exceptional customer service

Technical troubleshooting skills as they relate to PC gaming and hardware

Deep knowledge of at least one support platform, with bonus points for Zendesk

An understanding of Customer Service KPIs as they relate to improving the player support experience

De 2 à 4 ans d’expérience dans un rôle similaire, où vous avez offert un service à la clientèle exceptionnel ;

Documenter convenablement toutes les interactions avec les clients dans la base de données Manage Engine MSP;.

Prendre note des informations et déterminer la problématique;

Diagnostiquer et résoudre des problèmes « hardware » et « software »;

Suivre les processus et standards;

Identifier et escalader les problèmes prioritaires tels que spécifiés par le client;

Rediriger les problèmes aux ressources appropriées;

Ability to configure and support workstation configurations and desktop PCs in a Managed Services Environment.

Minimum three years’ experience in a Service Desk role, providing support in Microsoft environments (Windows, Active Directory, Microsoft 365 etc)

Bonus: Experience with AutoTask PSA

Manage and monitor a wide range of systems issues, collaborating with other members of the technical team as needed.

An open, flexible and welcoming workplace

Plenty of opportunities to grow and learn

2-3 years of experience in a Tech Support role

Experience in Zendesk or similar CRM system

Experience of HTML, JavaScript and CSS

Experience as a Technical Writer

Knowledge of documentation platforms and SaaS applications

Comfortable with sophisticated technical products and cross-functional projects

Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.

Required Qualifications To Be Successful In This Role

Actively listens to clients' concerns and diagnoses clients’ service needs.

Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.

Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.

Accurately documents client requests using the group’s tracking systems.

Management services - Client focus (Level 2)

Management services - Communication (Level 2)

Management services - Results orientation (Level 2)

Management services - Conceptual and analytical ability (Level 1)

Recent* experience in providing client services to internal or external clients.

Recent* experience in researching, analyzing and synthesizing information.

Superior organizational skills - able to manage multiple tasks and prioritise work in a face-paced environment.

Identify opportunities to improve customer experience and suggest changes in the business processes to improve workflows through automation.

2+ years of experience in technical support or customer service.

Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)

Experience working with CAT tools and JIRA software, a bonus.

Strong problem-solving abilities with a technical mindset and the ability to troubleshoot technical issues.

Some knowledge of customer relationship management (CRM) applications is considered a definite asset.

Hands-on, day to day client management, support, training, and post launch adoption

Maintain expert level knowledge on product features, and benefits, for effective communication.

Knowledge of planning and scheduling techniques to manage your time effectively.

Manage all client timelines and expectations for product enhancements or support tickets

Outstanding interpersonal and communication skills, and the ability to work with a wide range of technical and non-technical end users.

Clear knowledge of our Solution and can effectively support the team;

Establish and maintain excellent client relationship & satisfaction;

Responsible to provide expertise in particular functional areas of our Solution including integration with other components in the solution;

Attend and prepare regular status meetings with the client;

Works directly with the internal team to resolve incidents and provide client support;

Where appropriate peer review responses from team members to the client;