Wine Club Specialist (Customer Service)

#BeExtraordinary

At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are seeking a DTC Specialist to join our Ontario Direct to Consumer team. Reporting into the DTC Manager, the DTC Specialist will be responsible for driving sales of wine and wine related products and facilitating a positive ongoing relationship with Direct to Consumer and Wine Club customers. Hybrid work environment (in office - as needed & from home).

We Are Looking For a Teammate With

• Excellent communication skills; congenial, pleasant, tactful and able to maintain composure under stressful conditions
• Criminal Record Check as per the Payment Card Industry Data Security Standard (PCI DSS) requirement 12.7
• Strong sales ability; experience in Retail/Wine store sales providing best-in-class service for consumers
• Call center, or similar environment, experience an asset
• Ability to exercise judgement and function independently
• Exceptional technology and computer skills and knowledge
• Adapt at complaint resolution and autonomous decision making within set parameters

Driving Revenue

This teammate will be accountable for:

• Defends efficiencies and margin by maximizing billable clubs through diligent communication to minimize card failures and maximize billable memberships and orders.
• Looks for and creates opportunities to drive revenue growth by pairing wine club members and customers with products and services that delight.

Best In Class Experience

• Builds relationships with wine club members and APL customers via telephone, email, mail, website and personal contact at member exclusive events.
• Accurate, prompt and comprehensive response to customer needs.

Administration

• Receives high volumes of inbound calls (Talkdesk) and cases.
• Follows safe work procedures and practices and reports all unsafe working conditions/ hazards to their reporting Manager.
• Maintains wine club member and customer accounts/orders through various systems such as Magento, Oracle and Salesforce (CRM).
• Follows safe work procedures and practices and reports all unsafe working conditions/ hazards to their reporting Manager.

We Offer

• Best in class wine education program
• Employee gift card to be used on products, restaurant, or experiences
• 37.5 Weekly Hours
• Competitive wage

Apply online today! We look forward to hearing from you.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. In addition, per our "Internal Job Posting Policy"; internal candidates should be in their current position for one (1) year and their performance must be in good standing.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.