Vice President Of Professional Services

Advanced Utility Systems is looking for a Vice President of Professional Services.

As the VP of Professional Services, you will have overall responsibility for the delivery of products to our customers. You will work directly with the Executive Vice President, and collaborate with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.

This is a remote opportunity from Canada and USA, preference will be given to candidates in the Toronto, ON region.

What Your Impact Will Be

• Provide proactive customer follow up, communication & issue management
• Create a work environment that promotes learning, sharing and trust
• Present financial, project, and customer satisfaction related presentations to senior management
• Collaborate with your peers to maximize the effectiveness of the business as a whole
• Relentlessly innovate and evolve our implementation strategy
• Drive and develop a motivated team of service professionals
• Obtain additional signed contracts from the customer base for services and products that will further enhance the customer experience with our products
• Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets
• Ensure performance against measurable goals for the professional services team in line with division growth and profitability targets

What We Are Looking For

• Demonstrated experience in managing distributed, remote teams
• 10+ years of experience in a professional services organization
• Experience with remote delivery models and the delivery of cloud solutions
• Experience managing groups of 20 people or more; experience developing and promoting managers and leaders
• 5+ years of direct leadership experience in Professional Services
• Previous ownership and management of a P&L

What Would Make You Stand Out

• Experience in the de-regulated retail energy or utilities sector
• General management experience in a vertical market software company

What We Can Offer

• Lifestyle rewards
• Comprehensive Medical, Dental and Vision
• 3 weeks' vacation and 5 personal days
• Flexible work options
• Employee stock ownership and RRSP matching programs

About Us

Advanced Utility Systems was established in 1997 to provide Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. With more than 150 successful customer deployments across North America, Central America, South America and the Caribbean, Advanced has the experience required to deliver a successful implementation of your mission critical CIS.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.