Training & Organizational Development Specialist

Location: Edmonton, Calgary and Victoria
Our Company
Willowglen Systems is an innovative company delivering industrial automation solutions for the last 50 years. Our products are developed and supported by our software engineers, solution architects, and engineers. Willowglen Systems has a global customer base and is chiefly involved in the metro-rail, oil and gas, pipelines, electricity distribution, and water distribution sectors – in locations including North America, South America, Asia, and the Middle East.
Employees receive generous opportunities for training, career growth, certification, and continuing education. In addition, we provide a fun work environment. As an Equal Employment Opportunity (EEO) employer, we respect and seek to empower each individual and support our workforce’s diverse cultures, perspectives, skills, and experiences. We also ensure our employees get the best of both worlds with a flexible hybrid work schedule.
About The Role
Willowglen Systems is looking for a Training & Organizational Development Specialist to enhance the competencies of the internal and external end-user by designing and conducting training programs, manuals, guides, exercises, FAQ videos, and other supporting documents. You will get the flexibility to design and organize training materials by combining creativity, research and analysis of existing documents. You will have a chance to collaborate to cross-functional teams to design, develop and deliver training programs.
The ideal candidate will be a self-starter and quick learner who can hit the ground running. This job is a perfect fit if you enjoy working with people, presenting helpful information and using your creativity.
Key Responsibilities

• Identify training needs by evaluating the existing programs
• Develop and deliver training programs to internal employees and external clients
• Conduct Train-the Trainer sessions to help internal trainers deliver programs effectively
• Provide support to employees and clients with training-related questions and issues
• Create a well-articulated learning materials and key concepts
• Acclimate new hires to the business and conduct orientation sessions on company policies, procedures and systems
• Reports to the Associate Manager, Support Services
• Stay abreast of the latest trends, tools, and best practices in employee development
• Periodically evaluate ongoing programs to ensure that they reflect any changes and clearly communicated to relevant stakeholders
• Assess training data and evaluate programs effectiveness through assessment, surveys, and feedback
• Travel as required to conduct training courses

Required Qualifications

• Bachelor's degree in Education, Training, HR, Business Management, Computer Science, or related field
• Ability to work independently as well as collaboratively
• Strong technical background, with experience in software development, testing, or support.
• Proven experience in designing multiple training events in a corporate setting
• Familiarity with different teaching methods and materials
• Excellent written and verbal communication skills
• Strong teaching abilities and mentoring skills
• Proficiency in MS Office and related program software
• Must legally entitled to work in Canada

Nice to Have

• Experience designing, implementing, and maintaining a Learning Management System
• Experience in any of the following industries: electrical, oil & gas, pipelines, water & water, and metro rail (LRTs)
• Good understanding of SCADA systems
• Certified Professional in Learning and Performance (CPLP) or Certified Training and Development Professional (CTDP) or similar certification
• Knowledgeable with project management tools and methodologies, such as Agile or Scrum
• Adept in a variety of multimedia design and video editing software

Our Mission
Willowglen’s mission is to be a global leader in delivering visionary, customer-driven industrial automation solutions.
Our Values
Respectful - We take the time to listen and understand each other, and this fosters feelings of mutual trust, safety, camaraderie, and well-being.
Agile - We are a customer-centric, responsive, and collaborative organization. We are quick to learn, adapt and respond to changing circumstances.
Innovative - We value and support innovation thereby allowing people to be innovative. We are always striving to deliver superior solutions.
Are you up for the challenge? Join Our Team https://www.youtube.com/watch?v=_JWHLsToaxE
Benefits

• Health Spending Account
• Hybrid/Remote work policy
• Monthly corporate lunches
• Paid Volunteering Time
• Flexible schedule options
• Extended Health and Dental Benefits
• Employee Assistance Program
• Open and inclusive work environment
• Certified as Great Place to Work (2021-2022)
• Exposure to Machine Learning
• Continuing education and professional certification reimbursement
• Opportunities for training and career growth
• 5% Employer RRSP matching

Willowglen Systems Inc. is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. We thank all the applicants for their interest in this position; however, only those selected for an interview will be contacted by our recruitment team