Team Coordinator - Medical Scheduler

CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

We have immediate Temporary Full-Time with potential of permenant opening in the Stratford office!

Full-Time roles include weekend shifts

Incentives and Perks

• Opportunities to volunteer in countries with limited access to healthcare services
• Exceptional interpersonal and customer service skills
• Receiving and manage inbound telephone calls and email inquiries related to service
• Access to group discounts, including exclusive discounts from various retailers
• Entering relevant information into the automated information system/database
• Receiving routine referral/intake information from funders and private-pay clients
• Supportive team environment and a great corporate culture
• You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
• Other duties as required
• Meaningful, fulfilling work, helping patients and their families behind the scenes
• A strong attention to detail and the ability to learn new systems and databases
• Informing workers of new assignments and changes to their schedules
• Hands on mentoring and leadership support
• Total rewards program which includes health & dental benefits
• Ability to work both independently and as part of a team
• Effective verbal and written communication skills
• Non-traditional hours, including evenings and weekends are required
• Opportunities for continuing education and training
• Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
• Producing schedules and reports on regular basis, and on request of the Supervisor
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
• An Employee Assistance Program (EAP) for you and your family members
• Paid orientation and comprehensive training and onboarding
• A strong desire and commitment to making a difference in the lives of their patients
• Experience in the health care field an asset
• Developing and coordinates service schedules while considering relevant factors
• A Clear background check
• Performing other administrative duties

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.