Supervisor, Train Operation Jobs

Please note: This position will be primarily working on site
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Reporting to the Senior Manager, Train Operations, the Rail Operations office is seeking a Supervisor, Train Operations who will ensure the Train Operation Services contractor delivers high quality services that meet GO Transit, customer, host railway, and regulatory requirements.
What will I be doing?

• Develops recommendations for and/or implements approved standard procedures for investigating and reporting all accidents and incidents involving contractor-operated trains and customers, trespassers, road vehicles, and other equipment
• Reviews technical and functional aspects and planned changes to the contractor’s operation to identify weaknesses that could affect customer service, satisfaction, and safety
• Responds to the scene of incidents, including pedestrian and vehicle accidents, derailments, rules violations, and other incidents impacting GO service,
• Acts as GO Transit’s Incident Manager, and is given the responsibility of representing the host railway at the scene of incidents when the railway delegates the responsibility
• Supervises the documentation of performance and procedural deficiencies and recommends corrective actions; measures for improvement, including procedural revisions and additions, and subsequently communicates changes to all relevant parties
• Investigates accidents, incidents, complaints, regulatory issues, and claims involving GO trains operated by the Train Operation Services contractor
• Works with the host railway, GO Transit departments, and contractor to coordinate operations with railway work program and construction work, to mitigate the impact to service and customers

What Skills and Qualifications Do I Need?

• Completion of a diploma in Business Administration, Transportation or Rail Operations, Logistical planning, or related field – or a combination of education, training and experience deemed equivalent
• Analytical skills to review, monitor, and audit the contractor training programs and identify deficiencies to develop recommendations for improvement, and to investigate accidents, incidents, complaints, regulatory issues, and contractor claims
• Minimum six (6) years’ experience in heavy rail commuter operations, with direct involvement in customer service
• Knowledge of applicable Safety Management, front-line transit operations, safety programs, transportation planning, and policy development would also be assets
• Knowledge of Canadian Rail Operating Rules (CROR) and related Safety Management, front-line transit operations, safety programs, transportation planning, and policy development would be an strong asset

Working Conditions

• Position is required to be available outside of regular office hours and is to be available on call to address issues as they arise

Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected].
Application Process
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.