Staff Developer - Marketplace

The Marketplace Team is excited to be looking for a Staff Software Developer to build Jane’s first-ever Marketplace, connecting health practitioners to patients. As a technical leader, you will drive highly performant, robust solutions from inception to production, delivering products that will delight our Marketplace users.

Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.

We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values (https://jane.app/about) also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.

Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features (https://jane.app/features) such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.

We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support.

We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack. We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.

With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.

So what’s happening in 2023? We’re iterating on our existing product to make our customers more successful and we’re working on some complex technical challenges with the goal of operating with a world-class cadence for building and deploying products. From decoupling complex parts of Jane, increasing the predictability of our roadmap, and creating a greater flow for maximum effectiveness of teams. To provide some context into our growth, in 2022, we processed over 93 million patient appointments, and our scheduling application alone receives on average, 740 million API calls per week. This is up from 250 million per week in 2021!

Of course, it's not all about the numbers, but this puts into perspective the scale of Jane, from the thousands of practitioners whose lives are made easier each day to the millions of patients receiving treatment. If you’re the type of person excited by this growth, we’d love to speak with you.

What you'll be doing:

• Having a comprehensive knowledge and mindset for operations, empowering the team to effectively monitor and maintain their infrastructure in production, adhering to Jane's standards and ensuring observability, traceability, and reliability for the service layer.
• Acting as a champion for our customer's use cases, ensuring that your team tackles real-world problems with a focus on prioritizing safety and security in the implementation.
• Feeling confident in mentoring other developers and guiding them on best practices and design principles whenever necessary.
• Demonstrating a strong desire to ship features, embracing a willingness to experiment, learn from failures quickly, and iterate relentlessly, fueled by an unwavering determination to drive this iterative cycle.
• Possessing a deep understanding of tooling and best practices related to testability and maintainability of code, and utilizing this knowledge to deliver production solutions that meet high-quality standards.
• Embodying an entrepreneurial spirit that thrives on building something entirely new for a fresh client base.
• Leveraging your experience to make critical technical decisions for the team, actively participating in architectural forums at Jane to share your knowledge and expertise.
• Exercising a sense of deep ownership and continuously striving for improvement in terms of quality and productivity across deliverables, code reviews, performance, and security.
• Ensuring the team is fully aware of their commitments through an agile and iterative approach, fostering a transparent environment where goals are well-defined and understood.

What we’re looking for from you:

• Experience scaling systems both vertically and horizontally using a metrics-based approach to decision-making
• Experience in data modelling and different types of data stores (Postgres, MySQL, Redis, MongoDB, DynamoDB, Kafka)
• Cloud architecture (e.g. AWS, GCP, Azure), containerization (e.g. Docker, Kubernetes) and some Infrastructure as code (e.g. Terraform or Helm) experience
• Experience applying architectural patterns and design patterns in and across services, with an eye towards clean architecture and clean coding practices
• Strong knowledge and experience with event- or message-driven architecture (e.g. Kafka)
• Proven track record in creating and maintaining highly performant services, through performance profiling and tuning, in any of the following languages: Java, Python or Go.
• The ability to share technical details clearly and a documentation approach that reduces cognitive load for the team and increases shared context of the problem space.

Bonus Points:

• Experience exposing services to third-party integrators
• Experience with polyglot persistence or graph modelling
• Making the third-party developer experience delightful
• If you do not meet these requirements, we still encourage you to apply.

As well as a great team, you'll have…

• A $500 wellness spending account to use towards maintaining your health and wellness in whatever way works best for you.
• The ability to work from anywhere in Canada. We also have some flexibility to work outside of Canada occasionally.
• An equitable approach to compensation means compensating you for the positive impact you have on our customers, product, and people.
• Parental top-up that allows Janers to plan for the future.
• A flexible time off package that includes your vacation time, holiday gifted time off for everyone at Jane, and your birthday off (because who wants to work on their birthday?)
• Jane provides extended health care benefits to you and your dependents starting on your very first day. You’ll receive $750 per individual Allied Health discipline and $2,000 in coverage for Registered Clinical Counsellors, Psychotherapists, Psychologists, and Social Workers.
• Access to eCounselling, primary care, legal and financial counselling, and career coaching.
• The ability to work from anywhere in Canada. We also have some flexibility to occasionally work outside of Canada.
• Jane’s Employee Stock Option Plan. Jane is privately owned, growing very fast and operating profitably. Profitable hyper-growth rarely happens at our scale. When it does, it creates value quickly (it already has for many of our team members).

If you are passionate about creating a culture of continuous learning and love to see your fellow humans thrive in their careers, we invite you to apply for the position of Director of Learning and Development. Join our dynamic team and play a pivotal role in shaping our company's future.

At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.

We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.