Sr. Product Insights Analyst

About Versapay 🚀

Versapay is the leader in Collaborative Accounts Receivable. The Versapay Collaborative AR Network is the first solution that empowers the genius of teams by bridging the gap between suppliers and buyers through a shared, digital experience. Versapay’s accounts receivable (AR) automation solutions and next-generation B2B payments network make billing and payments easier for enterprises, increasing efficiencies, accelerating cash flow, and dramatically improving the customer experience.

Founded in 2006, the company has grown into a global network of 9,000+ clients and 1,000,000+ users handling 40+ million new invoices and driving $60+ billion in global payment volume annually.

Versapay goes beyond traditional AR automation to deliver customer-driven experiences. The results? Versapay’s clients benefit from improved payment times and stronger customer relationships with an over 80% portal adoption rate.

Owned by Great Hill Partners, Versapay is based in Toronto with offices in Atlanta and Miami.

Think you might be the next Veep to join? Read on!!

Our Values

⭐️ We obsess over our customers.

⭐️ We help each other.

⭐️ We embrace diversity.

⭐️ We find better ways.

⭐️ We get things done.

⭐️ We own it.

The Analytics team at Versapay exists to deliver insights that unlock growth and drive efficiency. The Senior Product Insights Analyst is a newly created role designed to amplify Versapay’s product development and customer experience by blending user analytics, customer analytics, and feature performance analytics alongside an intrinsic desire to create product stickiness.

You will be integral with supporting product teams with the technical and analytical acumen necessary to deliver successful customer outcomes. In addition, you will play a valuable role in shaping Versapay’s understanding of our product landscape, informing product behaviors, identifying revenue opportunities, and shaping product strategy.

Reporting to the Director of Analytics, you’ll leverage your insatiable curiosity, technical acumen, and compelling storytelling to identify persuasive insights that steer product strategy. Successful candidates thrive in ambiguous and highly collaborative environments. This role is designed to drive change, which also means that a great candidate remains effective while navigating the change itself.

What You'll Do

• Efficiency and Innovation: Continuously explore and implement innovative tools and processes to automate manual efforts and improve team efficiency.
• Leadership Collaboration: Engage with product and analytics leadership to develop a comprehensive vision, roadmap, and prioritization framework. Create measurement frameworks, including metrics, dashboards, and visualizations, that help measure product health and success.
• Data Quality and Collaboration: Collaborate with product and engineering teams to improve event tracking and data quality across our product suite.
• Data-Driven Testing: Create and maintain A/B testing framework. Design frameworks that enable product managers to make data-driven decisions and automate insights generation.
• Partnership: Serve as the analytical and technical thought partner to stakeholders across product, analytics, and data science teams. Collaborate with the broader data organization to improve overall technological craftsmanship.
• Actionable Insights and User Understanding: Generate recommendations and insights from systematic analysis of product features and user flows. Deeply understand how customers use our products at different stages of adoption. Identify pain points and construct advanced models that provide meaningful recommendations.
• Product Expertise and Customer Focus: Become an expert across the Versapay product suite. Immerse yourself in our product suite and passionately understand our customers by adopting their perspective.

What You'll Bring To The Team

• Technical competency: Advanced SQL skills, proficiency with Python/R, and experience with BI tools (e.g., Tableau, Power BI) are table stakes
• Experience supporting Product Managers or embedded within a Product team.
• Degree in quantitative field and 5+ years of experience using data to facilitate product decisions.
• (Preferred) – Familiarity with product analytics tools, like Mixpanel, Heap, or Amplitude.
• (Preferred) – Prior experience in the payments industry or payment ecosystem (e.g., payments processing, acquiring, or technology).
• Empathetic collaboration: Assertive with humility — able to communicate both persuasively and positively. Maintain high standards for verbal and written communication. Demonstrated ability to present complex ideas to technical and business audiences.
• “Builder” mentality: An ability to thrive in ambiguous environments with a track record of defining and executing net new initiatives. A desire to solve puzzles with no obvious path forward.
• (Preferred) – Practical experience working with cloud-based data warehouses (e.g., Snowflake, Google BigQuery, Azure Synapse).
• Intellectual curiosity: A profound sense of ownership, passion for data, and an unquenchable curiosity. A love for learning and exposure to new ideas, technologies, and techniques.
• Demonstrated knowledge of statistical methods, techniques, formulas, and tests, experience developing causal and statistical inference models.
• (Preferred) – Proven track record of pragmatic and powerful A/B experimentation.
• Trusted advisor: Possess a high degree of integrity, the relentless pursuit of truth, and an ability to inspire change.

All Of Our Veeps Live Out Our Core Values

We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

We are committed to providing an environment that is inclusive and accessible. Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed.