Sr Analyst, Windows Jobs

Position title: Sr. Analyst, Windows

Location: Montreal (hybrid)

Reports to: Manager, Infrastructure Operations & Delivery

Domtar is a leading provider of a wide variety of fiber-based products including communication, specialty and packaging papers, market pulp and air laid nonwovens. Domtar’s principal executive office is in Fort Mill, South Carolina and Domtar is part of the Paper Excellence group of companies.

With approximately 6,000 employees serving more than 50 countries around the world, Domtar is driven by a commitment to turn sustainable wood fiber into useful products that people rely on every day. Through our values of agility, caring and innovation, we constantly find better ways to serve our customers, support our employees and strengthen our communities.

Reporting to the Manager, Infrastructure Operations & Delivery, your primary role as a Sr. Analyst, Windows, will be to perform higher-level system analysis including Level 3 support, problem management, proactive management, implementation of solutions and more. As such, your main expertise is in the analysis of Windows server environments, ensuring the highest levels of hardening and security as well as to look for opportunities for automation and to put together the plans to implement them. In addition, you must also have a thorough knowledge of VMware and server hardware.

Job Responsibilities/Accountabilities

• Develop new or update documentation in order to support the projects as well as operations;
• Analyze, plan, design and ensure implementation of standards for the Active Directory Domain landscape and Azure AD;
• Assess the impact of the proposed changes to the Windows environment for the existing technology and recommend the most appropriate solution;
• Stay abreast of technology trends and innovations in order to design solutions.
• Contribute to the design, optimization and administration of the F5 Big-IP servers and technologies used at Domtar;
• Plan, design and ensure the successful execution of the tasks associated with the Windows environment;
• Analyze and ensure proactive implementation of solutions to address and remediate Security vulnerabilities and potential issues;
• Participate in project analysis, implementation as well as their delivery; may also be required to lead some internal initiatives or projects related to Windows server infrastructure;
• Assist in resolving Level 3 type of issues and incidents;
• Implement and maintain up to date performance indicators;
• Contribute to the design, administration and optimization of Domtar’s virtual Windows server technologies on VMware;
• Proactively identify opportunities for automation where required and put together processes as well as automation in order to increase the efficiency of the environment;
• Participate in the management of changes and problems when help is required;
• Analyze, identify and recommend improvements needed in the Windows environment to improve and optimize the performance;
• Analyze and implement improvements for the availability and the continuity of the environment;
• Define standards as well as Security standards for the Windows Servers environment;
• Assess current Windows infrastructure usage and identify opportunities to save costs and/or to more effectively manage assets and make recommendations;
• Test new technologies to see if it would be good solutions for Domtar (example: Windows Server 2022)

Key Skills

• You demonstrate ability to create and define metrics that accurately reflect the current state of an infrastructure;
• You are known for your excellent written (technical documentation) and verbal communication skills;
• You have the ability to work effectively with people in a high volume/stress technical support environment;
• You have strong communications skills and are bilingual in both English* and French (written and spoken). (*This is required since as part of this function, you will have to intervene with customers, partners and/or our American subsidiaries on a recurring basis, both orally and in writing.)
• You are comfortable and capable of evolving in a 24x7 production environment.
• You are known for your organizational and coordination skills;
• You are comfortable with change management;
• You have excellent problem solving and analysis skills and knowledge of analytical tools and time management skills;

Professional Experience/Qualifications

• You demonstrate a good level of knowledge of the Active Directory infrastructure design, troubleshooting and configuration skills;
• You have advanced knowledge of PowerShell scripting and in developing solutions with the different automatization tools;
• You have very good knowledge of Microsoft product licensing (on-prem Windows server, Azure VM, hypervisor…);
• You have advanced knowledge in automating the deployment of Windows Servers;
• You have a minimum of 8 years of relevant experience in IT, administering Windows Servers including 3 years with Active Directory Administration;
• You hold a College or University degree in related technical / business areas or equivalent work experience;
• You have experience with public cloud offerings, such as: Azure, AWS, GCP, etc.;
• You have advanced knowledge of networking standards: TCP / IP, DHCP, DNS, routing;
• You have experience with Azure AD and troubleshooting as it relates to Office 365;
• You have significant experience with Microsoft SQL server design and troubleshooting;
• You have advanced knowledge of virtualized and Hyperconverged Infrastructures;
• You have good knowledge of Backup and Storage technologies;
• You have very good knowledge with the design, administration and optimization of F5 Big-IP servers and their technologies, such as LTM and APM ;
• You have proven experience with large Windows server environment (1500+ servers);
• You have knowledge of documentation management concepts.
• You have a significant experience with Windows Servers Security standards and configurations;
• You have experience with the design, administration and optimization of virtual Windows servers in a VMware environment;
• You have a good knowledge of VMWare, SharePoint, Group Policy, Kerberos, LDAP and Windows 10;
• You have advanced knowledge of monitoring processes and management tools (for example SCCM, Ansible, Ansible Tower);
• You have good knowledge of ITIL processes;

You must successfully complete a selection process that includes interviews, aptitude tests (for some positions) and reference verification.

Domtar is an equal opportunity employer. We invite women, Aboriginal peoples, persons with disabilities and members of visible minorities to apply.

Our Offer

• A modern, spacious and dynamic environment;
• Competitive compensation, including annual bonus plan;
• An employee assistance program;
• A downtown location (Place-des-Arts metro)
• Alternative Work Arrangements; hybrid remote work and flextime;
• A childcare Centre on location.
• A pension plan with matching company contributions to help make planning for your retirement easy;
• Employer-paid development and continuing education;
• An extended flexible insurance plan (life, medical, dental);