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Software Application Training Specialist (Equest)
Company | BCJobs |
Address | Burnaby, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-26 |
Posted at | 9 months ago |
Cayenta Schools is seeking a full-time Software Trainer to join our K-12 Schools services team. This position is responsible for providing end user training to new and experienced customers either remotely, on-site, or to large groups. Our trainers interact directly with customers in live sessions to ensure a smooth transfer of knowledge. This role includes communications during the implementation process, planning, scheduling, testing, and writing training documentation. The individual selected will be a highly energetic self-starter with the ability to work independently and in a team environment. Advanced computer literacy and accounting/payroll skills are most important for success.
- Provide support to other departments as required (ie Support: ticket resolution, Sales: product demonstrations, R&D: requirements gathering).
- Assist with developing new and improving existing curriculum that will enhance the customers' learning experience and achieve strong independent users of the software.
- Follow through to resolution, any customer feedback and questions received through training sessions, email or other communication channels.
- Maintain industry currency and stay current on all of the SDS products and upgrades and incorporate such into all future training.
- Ability to travel 25-50% of the time, in Canada; valid driver's license with acceptable driving record required.
- Facilitate customer testing and validation of business process with the objective of empowering customers to use the software correctly and independently.
- Deliver structured training on the use of SDS products by following a pre-defined curriculum throughbothin person classroomand webinar/remotesettings, while adhering to all pre-established protocols.
- As assigned, maintain task sensitive instruction manuals in accordance with the pre-established documentation standards (i.e. Payroll Year End, Accounting Year End) to be used as a training and support tool.
- Ability to maintain composure and professionalism and adaptable to change
- Ability to multi-task effectively and to consistently meet assigned deadlines
- Advanced computer skills
- 2+ years delivering curriculum in an adult education setting
- Experience with business reporting tools such as Microsoft Excel Pivot Tables and PowerBI
- Positive, results oriented mindset
- Outstanding customer service and organizational skills
- Experience with Fund Accounting, Payroll and Human Resources Applications
- Excellent verbal and written communication skills
- Hands on accounting and payroll experience, especially for non-profit or K-12 school districts
- 3 weeks' vacation and 5 personal days
- Lifestyle rewards
- Comprehensive Medical, Dental, and Vision paid 100% by Harris starting from your first day of employment
- Remote work and more!
- Employee stock ownership and RRSP/401k matching programs
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