Social Media Community Coordinator

At Tag, we love what we do and pride ourselves on an authentic culture built on our core values of integrity, innovation, sustainability, growth, and accountability.

We are a leading creative production and sourcing partner to brands and agencies and we have over 50 years of marketing execution experience, working with the world’s best brands. We are creative directors, graphic designers, CGI artists, writers, photographers, producers, linguists, operations experts, and account managers, coming together to deliver impactful content with craft, scale, and speed.

Our marketing expertise digs deep into industry sectors and marketing channels, to help our clients stand out and sell more, everywhere.

As people, we are collaborators and makers, learners, and listeners, with a strong commitment to diversity, equity and inclusion, service, and work-life harmony.

POSITION SUMMARY

As the Social Media Community Coordinator you will be responsible for supporting the effective execution of social media services and deliverables on assigned customer accounts. This includes key activities such as content calendar development, collaborating on creative production ideation, community management and moderation, and program results reporting. Good communication skills, excellent time management, and an agile mindset will be key components of this role.

JOB DUTIES

(* denotes an “essential function”)

• *Demonstrates effective knowledge within the social media advertising industry and a hunger for information/learning, including current and emerging tech, advertising and digital trends
• *Confidently crafts and delivers effective client-facing communications
• *Oversees social media channels for page layout and design that meets industry best practices
• Manages the development, delivery and execution of key social media deliverables, working collaboratively with internal account team members and across departments
• *Social media content calendar development (across multiple platforms) considerate of the brand's social media objectives, strategy, brand tone and measures of success
• *Supports the Social Media Specialist in analyzing data and drawing actionable insights, delivering analytics based on the brand's performance online
• *Delivers exceptional community management with care, attention and speed for assigned customer accounts
• *Effectively manages time while paying careful attention to detail, ensuring all work and communications are completed on time and of exceptional quality
• *Supports assigned account teams in identifying opportunities for up-selling, cross-selling and client program renewals
• *Collaborates with account and production teams to ideate on content creation to support program (informed by social media performance)
• *Effectively adapts to change and actively listens and participates in troubleshooting (to inform solutions)

JOB QUALIFICATIONS

• Familiarity with the digital media landscape outside of social media, may include paid search, SEO or e-commerce experience will be considered an asset (but not a necessity)
• Proficient in Microsoft Office 365 tools such as (but not limited to) Word, Excel and PowerPoint, OneDrive, Microsoft Teams
• A strong understanding of popular social media channels such as (but not limited to) Facebook, Instagram, Twitter, Pinterest, LinkedIn, and YouTube, and how to effectively measure content performance on these channels
• Ability to liaise with clients in a professional manner
• Exceptional written and verbal communication skills, with the ability to take on different tones and styles through social media and digital-optimized copywriting, to reflect the brands and communities being represented online
• Experience with content creation and able to create quick social media graphics via platforms such as Canva, Photoshop
• Superior attention to detail and organizational skills with the ability to deliver high quality, creative work, learn quickly, and effectively multi-task and manage deadlines
• Experience managing social media channels for CPG/lifestyle customers
• Experience in digital, social media, public relations and/or advertising across B2B and B2C companies (but not a necessity)
• In-depth knowledge of and passion for overseeing online community platforms and best practices
• Team player, able to work collaboratively cross-department and communicate with management
• Stays up to date with and is knowledgeable on current and emerging social and content marketing trends
• Excellent copywriting skills devoid of spelling and grammatical errors and experience writing social media posts and long-form content
• Bachelors and/or post-graduate degree in Communications, Advertising, Media Studies or a related field (a combination of education and experience can be substituted)
• Experience using social media management and measurement tools such as (but not limited to) Sprout Social, Brandwatch, Sprinklr, Hootsuite, Sysomos, social media native platform business/ad managers, etc.)

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.