Service Specialist Ii Jobs

Posting Details

Position Information

Job Title Service Specialist II

Appointment Type Full-time Temporary

Position Dates Sep 2023-Aug 2024

Hours per week/FTE 35

About The Position

Testing Services requires an energetic individual with strong organizational, technical, and interpersonal skills to serve as a Service Specialist II. Reporting to the Testing Services Coordinator, the Service Specialist II is responsible for performing day-to-day activities associated with proctoring exams for students from Lethbridge College and other educational institutions, community members, and professional associations.

Position Details

Responsibilities

Key responsibilities of the position include but are not limited to

To effectively meet clients’ needs, the Service Specialist II must thrive in a fast-paced environment, working with frequently changing information and dealing effectively with large volumes of people.

• Provide support for administration of accommodated exams and CELPIP exams (possible weekend hours may be required);
• Completing general office and clerical duties, as assigned.
• Approving external proctors and providing instruction on the administration of Lethbridge College placement tests and distance learning exams;
• Providing technical support to individual students and external stakeholders for online testing;
• Using web-based calendar software for scheduling and managing exam bookings;
• Providing high-quality, professional customer service to students, faculty, staff and other testing centre clients;
• Maintaining a high standard of accuracy and confidentiality with keen attention to detail in processing information;
• Administering, proctoring, and supervising a broad range of exams (face-to-face and online) while maintaining high standards of accuracy and adhering to protocols to ensure exam security;
• Supporting operations in both Testing Services offices, as assigned; and

Notes

• Current students cannot occupy this role due to the requirements of the position.

Required Qualifications

• Minimum two-year diploma plus at least one year of related experience; a combination of education and work experience may be considered
• Excellent interpersonal communication, time management, problem solving, and organizational skills
• Ability to exercise independent judgment in decision making
• Ability to work accurately and precisely with tasks of a detailed and confidential nature
• Advanced technical skills required with demonstrated proficiency in the use of Microsoft Office Suite applications: Excel, Word and Outlook
• Conscientious adherence to guidelines, performance standards, and policies is essential

Preferred Qualifications

Salary AUPE Class Level 7 Step 1 $23.68 per hour

Working Here

Land Acknowledgement

Located on the traditional lands of the Blackfoot Confederacy, Lethbridge College is committed to honouring the land from a place of knowing. We honour the Siksikaitsitapi as both the traditional and current Land Keepers of this area, and we welcome all Indigenous and non-Indigenous peoples who call Blackfoot territory their home to disclose as such when submitting applications.

Equity, Diversity and Inclusion

At Lethbridge College, we know we all benefit when the rich diversity of our campus community is fully represented, and all students and employees are included. We are committed to identifying and overcoming systemic barriers that impede individuals from underrepresented groups. We are ready to work together to ensure Lethbridge College is a place where all individuals feel valued for their unique perspectives, skills, and contributions and are afforded equal opportunities to participate in learning, research, and innovation.

We are committed to creating a diverse environment for all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, and age.

Posting Detail Information

Posting Number T23-00327

Open Date 07/27/2023

Close Date 08/04/2023

Open Until Filled No

Special Instructions to Applicants

Lethbridge College is committed to inclusive recruitment practices by providing reasonable access and accommodations to applicants. If you would like to request an accommodation at any stage of the recruitment process, please contact [email protected] . Private information received in relation to the request will only be used to facilitate the recruitment process and will be kept confidential and shared only as needed with the selection committee.