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Service Manager - Steve Marshall Group
Company | Steve Marshall Group |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-03 |
Posted at | 1 year ago |
The STEVE MARSHALL GROUP is looking for a high energy, focused, inspiring individual as a Service Manager in our growing automotive group.
- Develop and maintain relationships with customers and vendors, ensuring the service center provides the highest level of customer satisfaction and profitability
- Manage and oversee all aspects of the automotive service center, including customer service, scheduling, vehicle inspections, repairs, and maintenance.
- Monitor and manage the service centre budget, including inventory, equipment, and labour costs
- Continuously improve service centre performance by implementing process improvements and staying up-to-date with industry trends and best practices
- Train and manage a team of Technicians and Service Advisors, ensuring they provide quality customer service and meet service centre performance targets
- Maintain accurate records of service centre operations, including inventory, service history, and customer data
- Ensure that all service centre staff adhere to safety policies and procedures
- Develop and implement service policies and procedures, ensuring compliance with industry standards and regulations
- Maintain effective and positive inter-department relationships
- Proficient in Microsoft Office and automotive service software
- Minimum 3 years related experience
- Strong organizational and problem-solving skills
- Strong knowledge of automotive repair and maintenance procedures
- Effective listening, communication, and client service skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- $100,000-$150,000 compensation package depending on previous experience, and future results
- Dental care
- Company pension
- Extended health care
- Company events
- Paid time off
- Automotive Service Manager: 3 years (preferred)
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