Client Service Representative - (Medical Administration)

Client Service Representative (Medical Administration)
Location: Kitchener ProResp
Full-time Permanent Role (37.5hrs/week: Monday - Friday 9:00am - 5:00pm)
Salaried position: Rate based on experience (starting at $23/hr)
Client Service Representatives (CSR) at ProResp play an essential administrative role ensuring the success of community respiratory care. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSR’s are also responsible for office administration, billing, account reconciliation, and inventory management. ProResp is at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications. We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe.
What We Offer:

• Providing a voice in employee surveys and open-door dialogue
• Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
• Company growth incentive program
• 3 weeks paid vacation to start
• A positive, ethical and socially inclusive work environment that is supportive of professional development
• Challenging careers that impact patient care and the opportunity to learn constantly
• Annual performance and salary reviews
• Paid sick days and annual wellness/floater day
• Full time, reliable employment with consistent office hours
• Annual incentive payment program

Your Responsibilities:

• Process referrals, orders, and triage priorities as appropriate
• Intake of new patients and maintenance of electronic patient records
• Process client purchases and complete necessary invoicing, control accounts receivable
• Resolve customer concerns with empathy and compassion while adhering to established procedures.
• Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.
• First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.
• Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts

Role Requirements:

• Medical terminology experience/education preferred.
• English communication skills, situational sensitivity with patients, families, and referral sources
• Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team
• 3 + years’ experience with front line administrative support
• Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management

Education: High School required. Post-secondary education preferred.
ProResp is committed to providing a safe work environment. All staff, students and volunteers working at ProResp are required to provide proof of their completed COVID-19 vaccination.
ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615.
To learn more about our company please visit our website at .
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