Service Manager (Heavy Duty) - Calgary

Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with over 20 locations in five provinces, Ontario, Manitoba, Saskatchewan, Alberta, and BC.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

Fort Garry Industries has an exciting opportunity for a Service Manager to join our team at our Calgary branch.

FGI is proud to offer the successful candidate:

• Company vehicle
• Extended health care and Health Spending Account
• Fun and supportive work environment
• Casual Dress Code
• Dental/Vision Benefits
• A highly competitive wage + Bonuses
• Continuous learning
• DPSP and RRSP
• Employee Assistance Programs

Duties and Responsibilities:

• Execute FGI Customer Service Standard by resolving service desk problems and improving service methods to increase the service desk's productivity
• Plan work schedules and assign duties to maintain adequate staffing levels and ensure that activities are performed safely and effectively.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
• Delegating and directing service tasks, monitoring the progress of current projects, evaluating its efficiency, and managing service team members to ensure the team's goals are met
• Ensure special order product returns and warranty claims are processed in a timely manner
• Conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship, safety, and cleanliness.
• Assisting with or performing administrative tasks, such as reviewing work orders, managing, and updating invoices, processing new orders, and tracking inventory.

Qualifications & Experience:

• Effective verbal and written communication skills
• Demonstrated good leadership, problem solving and team building skills
• 3-5 years of related experience in high volume customer service preferably in automotive, or heavy-duty parts service
• Proven mechanical abilities and strong working knowledge of mechanical application or repair techniques. (Heavy Duty mechanic or Journeyman ticket an asset)
• High school diploma or equivalent
• Post secondary diploma or degree in a mechanical field and/or business administration is preferred

Fort Garry Industries values diversity in the workplace. Women, Aboriginal People, Visible Minorities, and persons with disabilities are encouraged to apply and self-identify.