Service Field Engineer Jobs

What You’ll Do:
As a Service Field Engineer at OneWeb, you will play a key role in our business growth. Working as a member of the Operations Engineering team using your understanding of the OneWeb Service Solution you will:
Provide operational local support to Distribution Partners as an extension of the Level 3 Operations Engineering Team.
Ensure that the infrastructure at demo centers, at OneWeb offices and reference locations is up and running to support commercial requirements/testing. This role is instrumental in our revenue growth, supporting the commercial team as they drive the growth of our business in all sectors.
Support installations across a broad range of environments that very few people get the opportunity to travel to, connecting the unconnected.
Responsibilities include:

• Operate as the technical expert and customer RF solutions engineer for OneWeb products.
• Regional operational presence to support OneWeb Distribution Partners and the Account team.
• Support the Service Team and deal with escalations requiring on site intervention in region, minimizing delays and expediting resolution
• Support on site activities at customer premises and act as on-site support for remote SME teams
• Own User Terminals documentation review post AIS for UT installations and As Builds, to facilitate troubleshooting

What It Takes:

• IP hands-on knowledge
• Experience with deploying/installing VSAT terminals
• Relevant academic qualifications in Network Engineering / Telecommunications/Computer Sciences.
• Willing to travel internationally with cultural awareness, and the ability to build regional market knowledge and intelligence.
• An in-depth knowledge of Satcom User Terminal Equipment for different service use cases
• 3GPP/LTE systems knowledge
• Proven experience in using, configuring, and operating satellite terminal equipment including tracking antenna systems.
• Experienced in running test applications and test tools covering performance and quality of service

What We’d Love:
Technical understanding of existing conventional VSAT systems, HTS/VHTS systems, other LEO systems, existing sector specific satellite communications solutions for comparison and competitive positioning purposes.
Where You’ll Be: Canada - Ideally commutable to Edmonton. Travel up to 50% of the time.
OneWeb is a global leader in connectivity from Space. We are building a constellation of Low Earth Orbit satellites with a network of global gateway stations and a range of user terminals to provide an affordable, fast, high-bandwidth and low-latency broadband communications services, connected to the IoT future and a pathway to 5G. Find out more at http://www.oneweb.world
OneWeb treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by OneWeb and acknowledge notice of, and understand the terms of OneWeb’s Privacy Policy (as amended from time to time).
Years of Experience
5 - 8 years
Education
Bachelors in an Engineering file or equivalent experience.