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Service Coordinator Assistant: Part-Time

Company

Netdigix Systems Inc
Address Burnaby, British Columbia, Canada
Employment type PART_TIME
Salary
Category Information Technology & Services
Expires 2023-08-27
Posted at 8 months ago
Job Description
Join the Netdigix Team: "Supportive team environment, great Company Culture and Competitive Compensation package!"


NETDIGIX SYSTEMS, is recognized as an industry leader in IT Managed Services, Cloud Hosting and IT Project Consulting in Vancouver and the Lower Mainland. With an ever growing clientele we are looking for a part-time Administrative Assistant to join our team.


The Role


As a part-time Service Coordinator Assistant, you will be primarily responsible for handling the day-to-day administrative needs of the company, creating incident and problem support tickets, and ensuring client satisfaction.


Your Success Will Be Achieved By


  • Creating quotes on sales orders to track products and labour, following up with clients on quotes
  • Managing additional activities as assigned
  • Interacting directly with our clients, vendors and technical teams ensuring client satisfaction
  • Maintaining an email queue in a ticket management system
  • Being the first point of contact on customer and technical service incident tickets
  • Creating Incident and Problem Support tickets
  • Handling Agreement audits and Procurement tracking


Who you are:
  • Excellent Team Player
  • A passion for outstanding Customer Service
  • A positive personality and attitude, and an eagerness to learn and improve
  • Ability to be adaptable, flexible, multi-task and perform routine based tasks
  • High school diploma
  • Comfortable with technology especially Microsoft Windows environment
  • Part-time: Flexible hours (12-20 Hours/week) (3-5 Days) within business hours Monday-Friday (8:30am - 5:00 pm)
  • Good understanding of Microsoft products (Excel, Word, PowerPoint)
  • Effective coordination, follow-up and time management skills
  • Strong communications skills to include written/oral English


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