Senior Business Analyst [Td Bank]

Company Overview

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Department OverviewPlan, manage, lead and oversee the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies. Provide leadership and work collaboratively with stakeholders including business, technology and finance partners to support project benefits and changes to business processes, policies and systems across single or multiple Lines of Business (LoB).

Key Accountabilities

CUSTOMER

• Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
• Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
• Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
• Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
• Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
• Provide recommendations and direction based on the end to end customer experience when making decisions
• Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
• Successful delivery of requirements
• Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
• Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for
• Identify and lead problem resolution to ensure customer needs are met
• Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
• Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach

EMPLOYEE / TEAM

• Foster a collaborative team environment by participating in team meetings and reward & recognition programs
• Participate in regular coaching and performance review sessions, employee surveys and action plans
• Support, mentor and provide guidance to junior level Business Analysts and peers
• Engage, enable and lead stakeholders to agreement /consensus on the business requirements
• Prioritize and manage work load and capacity to deliver on project milestone dates
• Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
• Contribute to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices
• Own development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
• Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community
• Lead, motivate and develop relationships with the business, stakeholders, and technology partners to develop productive working relationships

Requirements

SHAREHOLDER

• Own the delivery of high level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests
• Develop efficient and effective solutions through analytical problem solving
• Support the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required
• Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
• Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
• Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
• Adhere to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
• Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
• Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
• Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
• Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
• Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities
• Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
• Solidify business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
• Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
• Forecast, define and manage the requirements effort including cost and timeline
• Identify risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
• Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
• Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter
• Contribute to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified
• Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD's risk appetite
• Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
• Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
• Identify scope changes and complete analysis to determine impact to project benefits and risks
• Support implementation / post implementation activities as defined in the project plan
• Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate

Additional InformationSHAREHOLDER cont'd

• Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements
• May contribute with business owner to define measures of success as defined in the project charter

BREADTH & DEPTH

• Gain/acquire sound to advanced understanding of business and user interaction with technology throughout project delivery
• Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle
• Identifies and leads problem resolution for complex issues at all levels
• Leads Requirements Management / work packages for Tier 3-4, low to moderate risk and regulatory projects with multiple stakeholders and across multiple LoB
• Contributes to the communication and change management activities across multiple stakeholders
• Generally reports to a Manager or above
• Works independently as the senior or lead business analyst and coaches and guides members within area of expertise

Experience & Education

• Business Analysis Accreditation is an asset
• Undergraduate degree
• 5-7 years related business analysis experience

Hours37.5Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.