Sales Operations Specialist (12 Month Contract)

About Herschel Supply

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community, reducing our impact on the environment and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

About Your New Role

As Sales Operations Specialist, your primary responsibility will be to establish and build strong partnerships with key accounts, while also driving the outflow of orders in the Wholesale distribution channels. In this dynamic role, you will play a crucial part in overseeing the day-to-day operations of major accounts. This will involve managing various aspects, such as EDI transaction processing and troubleshooting, warehouse drops, trading partner set-ups, PO corrections, third-party catalog services, returns, and warranties.

A DAY IN THE LIFE

Our workplace is dynamic, supportive, and entrepreneurial in spirit, and we pride ourselves on being a collaborative, open-minded, and imaginative team.

On a day-to-day basis, the Sales Operations Specialist will;

• Provide operational support to North American sales reps.
• Analyze the effectiveness of current processes and programs, recommend, and implement any changes.
• Ensure timely arrival of the product and liaise between factory and the key partners (reps, merchants, and shippers).
• Responsible for all booking reports using Office Ops, GP, and any additional reporting tools as needed.
• Manage submitted orders through to delivery to retailers.
• Oversees day-to-day operations for major retailers, including warehouse drops, PO corrections, 3PL correspondence, returns, and warranties.
• Help oversee the major accounts day-to-day operations: EDI transaction processing and troubleshooting, warehouse drops, trading partner set-ups, PO corrections, third party catalog services, returns, and warranties.
• Build and maintain strong relationships with key members of key accounts through weekly conference calls and regular communications.
• Assist in implementing daily and seasonal duties for the Majors Accounts Ops team.
• Support key accounts retailers, sales reps & planning team with day to day and seasonal needs.
• Coordinate with the product, logistics, and distribution teams and the factories, tracking inbound products and communicating timelines with external parties.
• Work with finance on A/R collections and invoicing coordination and any initiatives involving both departments.
• Ensure timely arrival of the product and liaise between the factory and the key partners (reps, merchants, GSMs, distributors, and shippers) if there are any delays or issues.
• Provide support with key account vendor guidelines, helping Manage 3PL’s order files to meet vendor requirements and cancel dates, assuring all compliances are met
• Assist In house sales team with account shipping projections by month, season, and year to determine forecasts.
• Build and maintain strong relationships with all members of our operations team to ensure concise communication and teamwork.

Your Qualifications

• Must be highly detail-oriented with the ability to fulfill responsibilities with minimal supervision.
• Intermediate knowledge of MS Excel required.
• 3+ years of experience in customer service or performing sales operations duties.
• Enterprise Resource Planning (ERP), Sales platform (B2B) experience, Warehouse Management (WMS) experience is an asset.
• Excellent oral and written communication skills.
• Ability to work in a collaborative team-based environment.
• Strong organizational and analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines.
• Excellent problem-solving, analytical, and collaborative skills.
• Ability to locate and organize key data into streamlined and informative reports for internal and external parties.

YOUR JOURNEY WITH HERSCHEL SUPPLY

• Hybrid working environment (in office and work from home)
• Weekly fitness sessions including yoga
• Delicious office coffee, snacks and beverages to fuel your creative mind
• Employee assistance program
• Maternity leave top-up for birthing and non-birthing parents
• Weekly creative sessions to help you design every moment
• Professional development subsidy
• Continuous growth opportunities to ensure you’re fulfilled and reaching your career goals
• A dog friendly office
• Weekly happy hour
• 100% employer-paid extended health care premiums
• RRSP matching program
• Additional vacation day per quarter to pursue creative endeavors, or to spend on personal, religious or cultural events
• Ad-hoc employee events
• Generous discounts on our products

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.