Rq05211 - Business Analyst - Intermediate

We would like to present to you a new job opportunity and I think you may find it interesting.

If you are interested kindly send the following documents to by Friday, June 9, at 8:00 AM EST if that interests you and matches your profile.

Without mandatory documents, we cannot submit a candidate.

• Skills Matrix and References (Mandatory)
• Updated Resume in word format (Mandatory)

Job Title: RQ05211 - Business Analyst - Intermediate

Client: Ministry of Solicitor General

Work Location: 21 College Street, / 200 First Ave West, North Bay, Toronto, Ontario, Onsite

Estimated Start Date: 2023-04-17

Estimated End Date: 2024-03-29

#Business Days: 248.00

Extension: 248.00

Hours per day or Week: 7.25 hours per day

Security Level: OPP Level 2

Must haves

• Communication - able to convey complex business analysis tools/ techniques succinctly to a non-technical audience, as well as develop project artefacts/ documentation
• Service management knowledge and experience, have an in-depth understanding of various processes and ITIL
• Working on large-scale, telecommunication/IT project
• Analytical Critical thinking skills, experience gathering relevant data and analyze situations
• Experience collaborating with multiple stakeholders including clients and vendors
• Experience in IT Service Management Processes/ITIL
• Bonus: Experience in Public Safety Projects

Description

• Demonstrated understanding of ITSM processes: Incident, Problem, SRF, Change, Release, SACM, Capacity, Demand, Financial, etc.).
• A team player with a track record for meeting deadlines.
• Assign ITSM records to appropriate resource/support areas (Client Ministry/GMCB/Supplier).
• As and when needed, conduct business analysis and business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
• Experience in capturing and translating complex business processes and procedures into technology workflows, features and configurations.
• When issues arise, and problems need to be resolved able to handle these without too much guidance.
• A good knowledge of MS Office and ITSM applications.
• Demonstrated experience in bridging the business/IT communication gap to successfully deliver on IT implementations.
• Participate in Service Management Governance committees.
• Perform Escalations (SL Breaches or Client).
• Experience working on many concurrent priorities
• Experience monitoring ITSM Records (Incident, Change, Service Quest, CMDB) and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
• Strong experience of working on Public Safety Radio/telecom domain. Experience of large and complex projects with over $ 1 Billion budget.
• Comfortable in meetings with stakeholders and clients.
• Exceptional Stakeholder management skills
• Over 3 years working in and around ITIL processes.
• Demonstrated good working knowledge of ITSM tools i.e. Remedy, Visio, SharePoint etc.
• Understanding of tools used i.e. Remedy, Visio, SharePoint etc.
• Experience in capturing and analyzing complex and sometimes competing business requirements or issues to develop a set of recommendations.
• Demonstrated experience delivering a wide range of documentation both business and technology focused, including issues detailing, requirement documentation, use case documentation, business workflow, IT process flow.
• Hold good understanding of ITSM processes: Incident, Problem, SRF, Change, Release, SACM, Capacity, Demand, Financial, etc.) and the understanding ITSM Automation
• Demonstrated experience communicating with clients and vendors.
• Experience leading meetings with stakeholders and clients.
• Ability to easily deal with issues and conflicts.
• All roles procured are required to be cleared through the Contractor Security Clearance Process of the OPS.
• Excellent facilitation skills, Interpersonal and consultative skills
• Lead and conduct business analysis at varying levels of detail, appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
• Demonstrated experience in working closely with QA teams to ensure the IT product can meet business needs.
• Experience in understanding and accurately translating business problems into technology requirements documents that support technology solution development using a wide range of tools and techniques.
• Monitor for Service Level breaches.
• Manage IT Service Management Tool records’ assignment (Incident, Service Request, Change, Problem, Tasks, CMDB, etc.)
• Security Clearance process, levels, roles etc. are subject to change without prior notice. Candidates may be required to undergo revised/new process (or levels) any time prior or during the term of the contract.
• Oversee all ITSM Process records submitted to GMCB by the Service Desk, Client Ministries & Suppliers to ensure they are executed per defined process.
• Participate in the development of end to end Service Management processes in collaboration with internal and external stakeholders.
• Demonstrated strong problem-solving and organizational skills, and awareness of emerging technology trends
• Experience of gathering data requirements and writing report specifications.
• Experience of projects involving, network design, civil structures, user equipment distribution and operations.
• Excellent verbal and written communication skills, interpersonal and negotiation skills.
• Demonstrated experience of working with multiple stakeholders in a broader public sector (BPS) environment.
• Working knowledge of MS Office suite of products.
• Experience with key Performance Indicators (KPI’s) and reporting on measures of success.
• Provide Feedback and perform updates on process guide and work instructions Skills/Knowledge.
• 3 years working in a large ITSM environment.
• ITIL Foundation V3 Certificate
• ITIL Foundation V3 certified.
• Experience with projects involving large number of users (over 30,000), meeting their business requirements, training and communications needs etc.
• Key Performance Indicators (KPI’s) and reporting on measures of success.
• Provide progress and other reports at various audience levels; including regular input and updates to the Project Managers, project Sponsors, Executive Sponsors, and Agency or Partner levels.
• Monitor progress resolves problems and reports regularly to the management and clients’ decision makers.
• Stakeholder engagement and Communications.
• Perform and/or verify Configuration Item Records updates.
• Approve draft CRQs submitted by Suppliers and GMCB.
• Knowledge and experience both in a strategic and operational public sector governance models, experience managing complex, multi-unit, multi-stakeholder and multiple levels of public sector executive stakeholder project team, experience with public sector processes and policies, ability and demonstrated experience developing mutually beneficial relationships with public sector entities.
• Proficiency in using Remedy tools & reports to extract data, analyzing reports, and sharing findings with various stakeholders.
• Must be able to articulate messages that can be followed and understood.
• Develop performance measures for business analysis evaluation and conduct follow-up Stakeholder management of diverse stakeholders with different interests.

Experience And Skill Set Requirements

ITSM Tools and ITIL Knowledge- 45%

• Demonstrated experience delivering a wide range of documentation both business and technology focused, including issues detailing, requirement documentation, use case documentation, business workflow, IT process flow.
• Experience working on many concurrent priorities
• Demonstrated experience in bridging the business/IT communication gap to successfully deliver on IT implementations.
• Demonstrated understanding of ITSM processes: Incident, Problem, SRF, Change, Release, SACM, Capacity, Demand, Financial, etc.).
• Demonstrated experience in working closely with QA teams to ensure the IT product can meet business needs.
• Proficiency in using Remedy tools & reports to extract data, analyzing reports, and sharing findings with various stakeholders.
• Over 3 years working in and around ITIL processes.
• Experience monitoring ITSM Records (Incident, Change, Service Quest, CMDB) and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
• ITIL Foundation V3 certified.
• Demonstrated good working knowledge of ITSM tools i.e. Remedy, Visio, SharePoint etc.
• Experience in understanding and accurately translating business problems into technology requirements documents that support technology solution development using a wide range of tools and techniques.
• Working knowledge of MS Office suite of products.
• Experience of gathering data requirements and writing report specifications.
• Experience with key Performance Indicators (KPI’s) and reporting on measures of success.

Communication and Relationship Management- 40%

• Exceptional Stakeholder management skills
• Demonstrated strong problem-solving and organizational skills, and awareness of emerging technology trends
• A team player with a track record for meeting deadlines.
• Ability to easily deal with issues and conflicts.
• Demonstrated experience communicating with clients and vendors.
• Experience leading meetings with stakeholders and clients.
• Experience in capturing and analyzing complex and sometimes competing business requirements or issues to develop a set of recommendations.
• Excellent verbal and written communication skills, interpersonal and negotiation skills.
• Excellent facilitation skills, Interpersonal and consultative skills
• Experience in capturing and translating complex business processes and procedures into technology workflows, features and configurations.

Telecommunications and radio network experience in a large public sector entity- 15%

• Strong experience of working on Public Safety Radio/telecom domain. Experience of large and complex projects with over $500 Million budget. Demonstrated experience of working with multiple stakeholders in a broader public sector (BPS) environment. Experience of projects involving, network design, civil structures, user equipment distribution and operations. Experience with projects involving large number of users (over 30,000), meeting their business requirements, training and communications needs etc.
• Knowledge and experience both in a strategic and operational public sector governance models, experience managing complex, multi-unit, multi-stakeholder and multiple levels of public sector executive stakeholder project team, experience with public sector processes and policies, ability and demonstrated experience developing mutually beneficial relationships with public sector entities.

Note:

This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be “Hybrid”, working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment you will be under the discretion of the Hiring Manager’s requirements for the Project you are assigned to.

The VOR Master Service Agreement which expires on April 5, 2024, leaves some Contracts with funding unassigned for fiscal 2024-25. If the current statement of work expires March 31, 2024, the remaining funds can be used to exercise an option to extend the SOW beyond March 31, 2024 based on business case approvals. Such extensions will be allowable, only if the Master Service Agreement is extended beyond April 5, 2024 and be upon the same terms, conditions, covenants contained in the SOW.

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