Reporting Consultant Jobs

Reporting Support Consultant

Job purpose

Resolve software questions for clients using Reporting and Analytics products. Provide solutions to meet client needs for customized reporting and outbound data feeds.

Duties And Responsibilities

• Adhere to schedule as per Workforce Management
• Resolve inbound service requests from internal and external clients utilizing ADP Reporting products
• Collaborate with internal product support partners to bring resolution to client request
• Follow call handling best practices to deliver Service Excellence
• Detail client service requests in client record management system
• Achieve call metrics as determined by business unit
• Maintain knowledge and proficiency of Reporting and Analytics products

Qualifications

• Strong communication written and oral
• Strong attention to detail
• Proven track record for delivering superior customer service
• Bilingual French & English
• Aptitude to learn new software applications
• Excellent organization and prioritization skills
• Excellent time management skills
• Programming background preferably Crystal reports

Education

Post-secondary diploma or equivalent

Experience

1-2 years of customer service experience

Working conditions

Able to work between 8am-8pm EST

Physical Requirements

N/A

Direct reports

N/A

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