Relationship Manager, Business - Medicine Hat

Our bottom line is different.

There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work. Maybe it's our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren't our clients.

Whatever it is, you won't find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Job Number: REQ6507

Location: Medicine Hat, Alberta

Hybrid: You'll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives

Apply by: July 30, 2023

Paygrade: RM1-J, RM2-K, RM3-L (depending on experience)

System Title: Business Banker

Leader: Nikki Kwiatkowski

Reporting to the Director - Business, the Relationship Manager (RM) works with a team of ATB Business associates and partners and is responsible for increasing and retaining business based on annual growth targets, and increasing the profitability of a specified portfolio of ATB Business clients. The RM excels at proactively developing new opportunities while retaining and growing existing relationships.

At the heart of it, you are a relationship builder and connector who thrives on supporting the needs of our business clients in the province. You aim to become a trusted advisor through consistent support and a genuine desire to understand where our clients are, where they came from and where they are going.

Relationship Manager Accountabilities

• You meet and exceed client needs and expectations by identifying products, services and opportunities they may not be aware of, in order to grow their business.
• You handle client inquiries, concerns, and complaints expertly by resolving them in a timely manner.
• You actively participate in internal and external events, promoting ATB Financial by supporting initiatives that are important to the success of Albertans.
• You effectively manage operational, regulatory & credit risk to ensure ATB's risk tolerance is adhered to.
• You refer clients to the appropriate partner and effectively translate ATB Business and market information for the entire branch team emphasizing its relevance to their business while growing partnerships.
• You have the capacity to work collaboratively with clients in a virtual manner, and are proactive in building relationships with clients and communities you are not always physically present in.
• You effectively manage your existing portfolio of ATB Business clients which includes renewing expired credits, initiating and following up on arrears and debt recovery.
• You achieve set portfolio targets by growing your existing book of business and developing a pipeline of new loans and deposits.

Requirements

Knowledge, Skills & Abilities:

• Demonstrated experience analyzing financial data and structuring credit recommendations.
• Strong negotiation and relationship building skills.
• Demonstrated entrepreneurial and growth mindset.
• You are client obsessed. You have the proven ability to connect and engage with new and existing clients to create an exceptional client experience.
• You have the capacity to work collaboratively with clients in a virtual and in-person setting, and are proactive in building relationships with clients and within the community.
• You work well independently and are resourceful in managing day-to-day tasks and problem solving.
• You are driven to perform, with the proven ability to generate new business and meet established targets.
• Ability to thrive in an environment of change.
• Strong verbal and written communication skills, organizational and time management skills.

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying!

Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral to help your application stand out.

Online applications are preferred. Please let us know if you require any accommodations.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

Stay in touch!

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