Program And Membership Coordinator

Our client is looking for a customer focused Program and Membership Coordinator to join their team. The ideal candidate will be a skilled business professional, looking for a progressive, mission focused organization where you can make a difference for an entire industry. They will want a challenging and engaging role where you can use your skills to make a big impact on hundreds of businesses.

The Organization

The Alberta Hotel & Lodging Association (AHLA), is the voice of Alberta hotels. They are the funded safety association for hotels & convention centres in the province. They bring together Alberta hotels to help the members prosper. Their advocacy work protects and promotes the interests of the members with regard to legislation, policy, and regulations that affect Alberta’s tourism and hospitality industry. The cost savings programs provide added value to members and improve the quality of hotel operations. The health & safety programming provides current and relevant training and resources for the industry as a whole.

The Role

The ideal candidate is a sharp and talented professional that does whatever it takes to help the members connect with programs and services. The individual would act as a concierge between the:

• Health & Safety and Human Resources programming
• Insurance, Health Benefits, Natural Gas and Power programs
• 650+ Members, 100+ Associate Members and 100+ Access Customers

This position will challenge you to apply your business acumen and organizational skills to drive revenue results that will bring together Alberta hotels and help the members prosper by connecting them with the AHLA’s programs, services, and resources.

Responsibilities

• Develop and manage collection, reporting and analysis of member, program and safety data to support KPI’s, strategic planning, and decision-making, ensure accuracy of the CRM and LMS technologies
• Monitor budget and maximize cost-effectiveness, leverage technology to automate and simplify work
• Process applications, renewals and cancellations for membership and programs
• Provide logistics support for programming including meetings and travel, scheduling and enrolling safety training, taking minutes
• Prepare presentations and reporting packages for the leadership team, Board of Directors and other stakeholders
• Help hotels take full advantage of their member and subscriber benefits through the AHLA, own the relationship management process once new business is secured, respond to inquiries and provide assistance
• Collaborate with staff to plan, implement and evaluate programs to fulfil AHLA’s mission and targets
• Develop, document, simplify and implement processes
• Identify sales and engagement opportunities for the Business Development Manager and HR & Safety Specialist to action

Skills

• Ability to synthesize data, identify trends and suggest action plans to mitigate risks and maximize opportunities
• Future oriented with proficiency in forecasting and predicting needs of the role through business cycles – see around corners and anticipate
• A self-starter with the ability to identify problems and present solutions
• Strong interpersonal and communication skills, attention to detail
• In depth knowledge of budgeting, reporting, manipulating and analyzing data to support strategic decision making
• Ability to juggle multiple tasks simultaneously and prioritize projects efficiently – experience coordinating with multiple stakeholders and managing multiple projects
• Understand links between, and work with complex, interconnected technology systems – leverage them to find new insights and better ways to serve the members

Qualifications

• Strong proficiency with CRM systems, MS Office (Outlook, Word, PowerPoint) and above average skills with Excel for data extraction and analysis
• Experience managing ongoing projects and adhering to timelines
• Experience directly interfacing with clients, members, or vendors
• Experience working as a Program or Membership Coordinator/Assistant/Administrator, Sales Coordinator, or similar
• Post-secondary degree or diploma in business, business administration or related

You’re forward-thinking, a great communicator, and work collaboratively with staff, members, and stakeholders. As a small team, we’re all hands-on-deck, meaning there will be plenty of learning opportunities, variety, and a chance to evolve within your role.

As a small organization, it is all hands-on-deck, meaning there will be plenty of opportunities to jump in to support the team, providing you with variety and a chance to cross-train and evolve within your role. The team takes pride in strong collaboration, timely communication and effective task organization.

Working with the AHLA

They are a close-knit, collaborative group of people committed to providing the best service and value to the members. Some of the team members have been with the organization for 5, 10, and even 20 years, and embrace the core values of:

• We live with Integrity – We choose to do the right thing, even when it’s hard.
• We have Fun – If you want to work for us, bring your passion and enthusiasm, and prepare to have some fun!
• We embrace Challenge – If you prefer a job that is familiar with few changes and little disruption, then working at the AHLA is probably not for you.
• We are Stewards – Each of us has a duty to protect the reputation and assets that the members have entrusted to the association, demonstrating the value of Stewardship.
• We take pride in Serving – Service is an attitude. It’s about doing your best, in whatever job you do.

Compensation

• Retirement savings plan.
• Competitive salary of $65,000 to $75,000 commensurate with experience.
• People-centered, positive work culture in a creative and entrepreneurial environment.
• Health, medical, and dental benefits.
• Excellent vacation plan.