Planning Coordinator Jobs

• Work authorization (Preferred)
• Customer service: 2 years (Preferred)
• Bachelor's Degree (Preferred)
• Supply chain: 3 years (Preferred)

For over 59 years, Yurek has set the standard of pharmaceutical care in Southwestern Ontario. From product and medication recommendations to community outreach programs, to diabetes consultations and flu shots, we are committed to providing you with superior products, advice, and services to help you get the most out of life.

Yurek Mobility is proud to support our clients with delivery, set-up, repair, and maintenance services for various home medical and mobility equipment options (including wheelchairs, power wheelchairs, and lifts) to keep our clients independent and on the move.

We are looking for a well-organized and enthusiasticService Coordinatorto join our team in St. Thomas, who can consistently meet and exceed the expectations of the day-to-day operations of the Mobility Service team.

Job Summary:

Reporting to the Mobility Service Manager, the Service Coordinator will manage the client service side of Mobility for repair, maintenance, and new order fulfillment. Coordinating and communicating with our sales coordinators, suppliers, and customer care coordinators, you will take ownership of organizing the work of our In-House Technicians and the in-house service appointments of our Service Technicians, ordering the parts for all orders and supporting the incoming calls of clients on updates of their service appointment.

Duties and Responsibilities:

Customer Service

• Respond to any issues that occur during the delivery of services
• Schedule and follow up with client inquiries regarding requests for service on Yurek provided devices.
• Follow-up with Sales Representatives and Sales Coordinator to ensure any overdue orders have been placed.
• Notify clients and Service Technicians regarding initial and ongoing build schedules.
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify leadership; maintain appropriate documentation.
• Schedule appointments for clients, answer phones and track clients’ service records
• Key user of maintaining clients, parts and orders in ERP system.

Planning and Scheduling

• Work with Service Technicians for follow through and process management of all work orders and sales orders.
• Work with Shipper/Receiver to ensure proper stock levels are maintained and customer service is consistent and at or above expectation.
• Work efficiently with Inventory Shipper/Receiver to ensure all purchase orders have been received and execute proper follow-up with vendors on outstanding orders.
• Manage all service requests to meet KPIs.

On-Site Sourcing and Purchasing

• Complete sourcing for items required on an as-needed basis ensuring that all aspects of existing inventory, vendor contracts, and item suitability are met.
• Process and distribute purchase orders to vendors for service and sales orders.
• Handling of all chair, parts, and other item order from Sales Coordinators and/or Sales Representatives
• Point of contact with external suppliers, vendors for parts ordering, management, returns and inventory required by Sales Representatives for client needs.
• Develop, coordinate, and manage on-going supplier relationships with key distributors/ vendors.
• Develop an effective and accurate system for monitoring purchase orders
• Good attention to detail to ensure all purchase orders are accurate and line up with the sales orders.
• Work beside the warehouse personnel to arrange end execute rebuild of trial/rental parts to ensure the most cost effective, and time friendly options are considered.

General

• Adhere to all Yurek Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Ensure confidentiality of all records, private, and personal health information is maintained as laid out in department operating policies and procedures particularly as they pertain to access, security, and retention.
• Participate in proactive Health & Safety activities while performing all duties.

Education, Skills and Job Requirements:

• High level of integrity and work ethic
• Strong written communication skills
• Excels at customer service and ensuring a positive and quality customer experience.
• 3-5 years of direct work experience in a supply chain, warehouse or customer support capacity
• Strong problem identification and objection resolution skills
• Strong Microsoft Excel skills – must be demonstrated
• Excellent listening skills
• Ability to multi-task in a faced paced environment
• University or College degree
• Strong knowledge of supply and demand planning and inventory practices
• Experience with ERP system
• Exceptional verbal communication and presentation skills

Yurek has a very competitive compensation package and other perks including:

• Waived dispensing fees at pharmacy as well as being able to purchase all retail and home healthcare items at cost.
• Opportunity to work in a family business where you immediately are treated like family and have an opportunity to grow quickly.
• RRSP Program with Employer contribution
• Health/Dental/Life insurance benefits package, where the cost is employer subsidized.
• Education Assistance Program for approved courses to upgrade knowledge and skills.
• Opportunity to receive discretionary bonuses twice per year.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. In accordance with Freedom of Information and Protection of Privacy Act, personal information will only be used for candidate selection.

Yurek is committed to a barrier-free respectful, and accessible work environment. Upon individual request, Yurek will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities. Please inform us should accommodation be required at any point in the recruitment and selection process.

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Job Types: Full-time, Permanent

Benefits:

• Vision care
• Store discount
• Dental care
• Tuition reimbursement
• Extended health care
• Paid time off
• RRSP match
• Employee assistance program
• Company events

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Day shift

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• St. Thomas, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Experience:

• Supply chain: 3 years (preferred)
• Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2023-04-28