Nurse 3 Jobs

Requisition ID: 341560

Position Number: 20057204

Posting End Date: July 26, 2023

City: Winnipeg

Site: Misericordia Health Centre

Work Location: Misericordia Health Centre

Department / Unit: Health Links

Job Stream: Clinical

Union: MNU

Anticipated Start Date: 08/18/2023

FTE: 0.70

Anticipated Shift: Days;Evenings;Weekends

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary: $40.726 , $42.098 , $43.534 , $44.932 , $46.230 , $47.646 , $49.109 , $50.091

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Is a member of the Primary Health Care Team with a commitment to service excellence. Reports to the Health Links-Info Sante Manager. Is the primary point of interaction with the contact centre nurses; is hands-on and leads by example. Takes the initiative to identify and solve problems.

Experience

• Experience with multiple software applications preferred.
• Experience in education, coaching and performance management an asset.
• A minimum of one (1) to three (3) years recent experience in contact centre telephone triage required.
• Past clinical experience in Emergency Department or Community Health an asset.

Education (Degree/Diploma/Certificate)

• It is recommended that, at minimum, staff possess the Family & Friends category of training.
• Baccalaureate of Nursing preferred or a combination of experience and other advanced education considered.
• Graduate of an approved Registered Nursing educational program.

Certification/Licensure/Registration

• Active participation in professional associations e.g. Association of Regulated Nurses of Manitoba (ARNM) preferred.
• Must be registered or eligible for registration with the College of Registered Nurses of Manitoba (CRNM).

Qualifications And Skills

• Computer proficiency required.
• Adaptable and reliable with the ability to coach and counsel staff.
• Scope of practice as documented in the Regulated Health Professions Act (RHPA).
• Fluency in English preferred, in French desired and in any other languages an additional asset.
• Confident, positive attitude with commitment to work in a team environment.
• Assumes responsibility for own professional growth and development by maintaining clinical knowledge and through continuing education.
• Adaptable and reliable with the ability to coach and counsel staff.
• Works within the Centre's core values, philosophy, vision, C.Q.I. goals, policies and procedures.
• Understanding of contact centre operations.

Physical Requirements

• Physical health to meet the requirements of the position.
• High stress due to nature and large volume of calls in a fast paced environment where customer service is part of the business and also managing the challenge of meeting administrative quality expectations and staff performance issues.
• Position is sedentary at times and may require periods of sitting, typing and speaking.

If there are no applicants meeting the posted qualifications, the Employer MAY CONSIDER an applicant who does not meet the posted qualifications

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.