Manager, Residence Desk Operations

The Manager, Residence Desk Operations at Carleton University is responsible for the oversight of front-line operations in a 24/7 environment, supporting the residence community annually, and the summer conference program and guests April through August.

This is an on-campus position with little to no opportunity for remote work. There is a requirement to participate in an on call after hours rotation.

Qualifications

The incumbent must possess the following qualifications:

• Knowledge of operational management and leadership concepts practices including program/service delivery models, policy development, planning, budgeting, performance measurement management, and human resources

• Knowledge and experience of communications and management principles including monitoring and reporting analytics

• Demonstrated experience and management of changing landscapes of communication/marketing channels and acquisition of retention of customers

• Excellent interpersonal and organizational skills. Ability to prioritize and meet deadlines, manage multiple projects

• Excellent communication skills and good judgement

• Knowledge of relevant governing legislation, collective agreements, policies and procedures

• Knowledge of office productivity software and databases, internet browsers and search engines, discipline-specific software, enterprise software, and technology devices

• Knowledge of multiple software programs used in housing and residence life

• Demonstrates professionalism in the day-to-day operation, and exhibit a commitment to excellence in activities related but not limited to student and guest service; the recruitment, training, development, support, and motivation of staff; and the ability to adjust to multiple competing demands within two operations.