Lead Coordinator, Residence Life

Job Type:

Employee

Duration in Months (for fixed-term jobs):

12

Job Family:

Student and Campus Support

# of Open Positions:

1

Faculty/Service - Department:

Wellness, Residence Life

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

July 27, 2023

Closing Date:

August 07, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

SSUO Grade 09

Salary Range:

$67,783.00 - $85,623.00

About Student Affairs:

Student Affairs is at the very heart of the student experience at the University of Ottawa. Our large family of nearly 500 full-time employees, not to mention hundreds more part-time and student workers, works hard to provide students with the tools and support they need to choose their postsecondary education establishment, apply, enrol in their courses, eat, sleep, play, study, succeed, thrive, and graduate. We have a wide variety of career opportunities and professional development pathways. We hope you join our service and help us continue to help students reach their full potential and ensure the competitiveness and longevity of the University of Ottawa!

Position purpose:

Reporting to the Manager, Residence Life, the Residence Life Coordinator is accountable for the development and execution of service and program delivery that contribute to a superior experience for students living in residence, encouraging student participation in the community, contributing to student success and in turn, creating a competitive advantage for the University.

The position ensures the smooth functioning of Residence Life services and programs, which are concerned with promoting the personal, professional and social development of students with the intent to positively impact upon retention and the academic success of students while fostering a strong sense of belonging.

In this role, your responsibilities will include:

• Responds to and provides support and resolution toward a broad range of issues and challenges that surface in a student residence community, including addressing and managing student behaviour, managing and resolving conflicts, and managing risk and incident response. The Coordinator is required to review and analyze relevant facts, liaise with University staff, faculty and other relevant authorities to advise and inform, as necessary; document case files; develop recommendations for the resolution of issues and appropriate outcomes; and ensure the appropriate follow-up.
• Collaborates in the development and execution of Residence Life initiatives, including the development and design of programs, activities and initiatives for students (developmental and community based, both active and passive); program and service evaluation and the development of recommendations for ongoing service/program improvements, practices and initiatives.
• Responsible for the recruitment, selection, ongoing supervision and training, performance management, scheduling, leave approval and overtime approval of Student employees. Provides ongoing coaching and guidance to Student Employees on triaging issues and challenges, incident management practices, ensuring student safety and well-being and guidelines for case referrals and appropriate escalation of issues.
• Serves as an ongoing liaison at the operational level with campus partners, such as faculty, finance, resident associations; as well as with community based representatives to advise, resolve issues and create opportunities for enhancing a positive student experience in the context of the residence life mandate.
• Provides leadership, guidance and supervision to Student Employees to ensure services, programs and support to students are delivered according to the principles and objectives of the Housing Service mandate, and in compliance with established policies and guidelines.

What you will bring:

• Knowledge of best practices related to equity-seeking populations and groups
• Bilingualism - French and English (spoken and written)
• Demonstrated leadership skills including problem-solving
• Minimum of three years relevant experience
• Knowledge of the principles of the protection of people and property, as well as risk management
• Aptitude and experience in customer service (listening, empathy, reconciliation, patience and interpersonal skills) and ability to communicate with respect, tact and discretion
• Knowledge of crisis management, conflict resolution practices and emergency management protocols
• Ability to train, mentor and supervise staff
• Proficiency with computer system applications and software such as MS Office Suite and the Internet
• Valid First Aid and CPR certifications issued by a recognized organization in Canada
• Ability to move about, inside and outside, twelve months a year, across the campus to the daily and weekly inspections of facilities under his/her responsibility, and in support of the operations team according to their own schedule
• Knowledge of the Canadian Human Rights Act and applicable laws and regulations
• Ability to work independently and in a team, as well as manage time effectively
• Demonstrated experience working with interracial, intercultural, intersectional, anti-oppressive and trauma-informed perspectives
• Knowledge and experience in the approaches and methods of operational management
• Knowledge of financial management principles
• Knowledge of human resource management principles
• University degree in social sciences or a related field
• In-depth knowledge of the reality of equity-seeking communities
• Ability to manage time effectively, work under pressure and meet deadlines
• Ability to work outside normal working hours at peak times (evenings, weekends) and overtime as scheduled by Housing Service

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.