Manager - Quality And Professional Practice

Manager of Quality and Professional Practice - Permanent, Full-Time – Barrie, ON

The Canadian Mental Health Association, Simcoe County Branch seeks a Manager of Quality and Professional Practice, experienced in health/mental health/social services, who, in accordance with the agency’s policies, standards, and guidelines, is responsible for leading and contributing to quality improvement initiatives and corporate projects that enhance client safety and experience, improve clinical practice, and increase operational efficiency and resource use. The Manager will be a designated Privacy Officer.

DUTIES, RESPONSIBILITIES, AND RELATED TASKS:

• Lead, develop, manage and provide support for business improvement initiatives using structured improvement methods such as Model for Improvement, Six Sigma and Lean.

• Work in consultation with program teams to identify process and quality improvement initiatives; implementing QI and PI best practices to define scope and methodology.

• Review internal work flow processes and client/family care pathways to identify opportunities for process improvement and clinical practice.

• Apply management concepts and techniques such as Lean to define opportunities, measure performance, map, and analyze the process to determine root causes and recommend solutions.

• Facilitate PI sessions and test incremental changes using PDSA model and write reports supporting improved efficiencies.

• Monitor compliance requirements, identify gaps, opportunities and risks, and implement action plans, using industry standards such as standard operating procedures (SOP).

• Coach and train program staff on improvement practices and champion the use of QI/PI methodology, e.g., Lean.

• Prepare presentations, briefing notes, business cases, project management documents, training materials, and reports for Management Team and Quality & Risk Management Committee.

• Promote and actively contribute to a climate of positive change and continuous improvement.

• Manage projects and project teams.

• Champion professional practice activities, with the Management Team and Learning Organization and Professional Practice Committees to meet/exceed standards of care.

• Serve as the 2nd Privacy Officer and work with management team and program staff to ensure compliance with privacy training, manage privacy breaches and address personal health information requests.

• Collaborate with pertinent committees to develop policies related to professional practice and standards of care.

Qualifications

• Minimum undergraduate degree in health profession, health administration, social sciences or related field required. Graduate degree focused on healthcare quality or healthcare administration an asset.

• Current registration with a regulatory body and in good standing is required.

• Minimum of 3-5 years recent experience in leading/facilitating QI/PI improvement initiatives (design, implementation and/or evaluation stages).

• Experience in PI/QI and/or Implementation Science (e.g. Lean, Six Sigma, Knowledge to Action Framework), Human Factors engineering, Risk Management, Change Management and Project Management required.

• Experiences in key performance indicators analysis, monitoring and reporting.

• Experience in not-for-profit and/or community-based organizations an asset.

• Experience working in a non-unionized environment an asset.

• Must have access to a vehicle, a valid Ontario driver’s license, and adequate automobile insurance.

• Fluency in French would be considered an asset.

• Legally entitled to work in Canada.