Manager, Cross Dock & Warehouse Operations

As the Manager, Cross Dock & Warehouse Operations you are responsible for the overall safety, productivity, and efficiency of warehouse operations which includes less-than-truckload (LTL) consolidations and warehousing. The Manager will achieve results through their team of Warehouse and LTL team members by providing hands on leadership support and direction. They will be responsible for a variety of KPIs including Operator Utilization, Level of Service (LOS) monitoring, compliance, inventory accuracy and month end invoicing. The successful candidate will thrive in a fast-paced, dynamic environment and have demonstrated leadership capabilities.

Key responsibilities include:

• Understanding the costing and profitability of each customer to ensure LOS goals are met.
• Reviewing inventory and operator activity including dock door management, dock audits, capacity availability, etc.
• Providing weekly review of KPIs with Network Manager and Dock leadership.
• Leading, supporting and facilitating the activities of dock leads, administration and other operations staff to meet key performance indicators and overall objectives.
• Consulting on escalated customer issues to bring them to resolution and regularly reviewing problems that arise.
• Other duties as assigned.
• Regularly evaluating inbound and outbound freight including volumes and weights.
• Understanding the customers’ needs and working with the Warehouse and support staff to ensure targets are met.
• Other administration such as PO creation, staff scheduling, month end billing and budgeting.

Our Ideal Candidate will possess:

• Project management skills considered an asset.
• Proven time-management skills,
• 5 years Warehouse/Dock leadership experience,
• Minimum 2 years LTL experience,
• Ability to demonstrate success using strong communication and interpersonal skills,
• Proven ability to lead and mentor a team,
• A proven ability to achieve high results,
• Strong customer service and relationship-building skills,
• Entrepreneurial spirit to establish new processes and procedures,
• The ability to thrive in a fast-pace, deadline-oriented environment.
• Sound analytical and critical thinking skills,