Learning Lead - North America

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

The opportunity

Manulife is seeking a director level Learning Lead to support the Global Learning COE programs and initiatives in North America. This role will lead a portfolio of learning projects and programs across Manulife's North American business units and segments, partnering closely with leaders to advance the global learning strategy and support a function's unique learning needs. Reporting to the AVP of Global Learning, you will be a critical link between the Global Learning COE and the functions. Partnering with an engaged community of learning leaders and key partners, you will build processes, forums, and content to advance learning at scale. You are a strong program, project, or operations manager with a solid learning and development background and possess exceptional collaboration skills, a high degree of creativity, energy, and a passion for driving a culture of learning.

Responsibilities

• Partner with learning leaders to build learning strategies and plans aligned to functional goals and objectives
• Empower all colleagues to feel ownership of their professional and personal growth through impactful programming and delivery of courses, events, toolkits, and other resources.
• Collaborate with global partners to build, launch, implement, and measure the effectiveness of learning programs
• Establish and maintain strong working relationships with key cross-functional teams and Global Learning COE
• Manage a portfolio of global learning projects that advance functional learning curriculums, align and integrate functional learning curriculums with the global learning strategy
• Partner with global teams to contribute to the review and feedback of learning programs; reinforce best practices and standards for instructional design
• Support global learning governance, increase employee awareness of available learning, and drive adoption of core programs and learning campaigns.
• Contribute to the ongoing reporting and visibility of the status, completion, and impact of learning programs

What motivates you?

• You do what is right, work with integrity and speak up.
• You obsess about customers, listen, engage and act for their benefit.
• You take ownership and build solutions, focusing on what matters.
• You thrive in teams and enjoy getting things done together.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What We Are Looking For

• Ability to consult and influence without authority
• Experience with various learning and development technologies and modalities, including learning management systems and learner experience platforms
• A consistent track record of Learning and Development roles, preferably in global organizations
• Excellent verbal and written communication and presentation skills, including online and facilitator-led instructional design
• Develops and maintains strong partnerships with colleagues and other COEs and HR areas to ensure the design of aligned, scalable, and integrated solutions
• Strong project management, organizational, and follow up skills when presented with multiple priorities in a fast-paced, dynamic environment
• Experience leading large projects to completion, including creating and leading project plans

Our commitment to you

• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Values-first culture We lead with our Values every day and bring them to life together.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
• Continuous innovation We invite you to help redefine the future of financial services.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock And Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$100,500.00 CAD - $180,900.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.