Leader, Menu And Food Information Systems - Surrey

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .
We currently have an exciting opportunity for a Full Time – Leader, Menu and Food Information Systems to join our team at Central City Tower located in Surrey, B.C. This position is available until March 15, 2024 or Return of Incumbent. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.
Come work with us!
Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor .
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Detailed Overview
Reporting to the Regional Manager, Menu and Food Information Systems, or designate, the Leader is responsible for the day-to-day operational delivery of the business processes provided by the food service information system including the planning, analysis, implementation, monitoring and evaluation of the system. The Leader develops and maintains appropriate databases supporting all system modules at all sites across the health authority. Reviews, recommends and creates plans for changes required to the system to meet the day-to-day business requirements and future business needs. Provides training to internal staff on the food service information system, assigns, and maintains user groups, system documentation and education/training materials. Works in collaboration with the organization's IM/ITS stakeholders/department, and other internal and external partners, as required. Supervises designated staff.
Responsibilities

• Evaluates new products and services for potential application within the health authority.
• Analyzes and maintains database supporting system solutions by establishing quality checks and verification points for database accuracy and supervising data-entry personnel during the database building phase.
• Provides overall leadership and direction to team members using effective management techniques in an interdisciplinary team environment (e.g., coaching, mentoring, skill and leadership development, performance management).
• Maintains familiarity with industry developments and advancements and recommends course of action for their application within the health authority.
• Performs other related duties as assigned.
• Represents the department as required on regional and national user group conferences, corporate committees, task forces, and teams. Makes presentations on departmental initiatives as required.
• Works in collaboration with the organization's IM/ITS stakeholders and vendor to provide system and database functionality support to end users, troubleshoot system and database issues and test system upgrades and enhancements prior to implementation.
• Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
• Communicates and documents all system failures, unusual delays, financial impacts, and impacts to patient care.
• Participates in the creation and maintenance of departmental standard operating procedures and System Requirements document relating to the system management tools and system use.
• Designs and implements training for all organizational staff on the system modules and the system-generated management reports and tools to ensure optimal user interaction with the system and develops appropriate end user training documentation.
• Acts as an expert resource consultant to food services system users across the organization, and related contracted staff, as required.
• Develops, implements and maintains system backups and emergency recovery procedures for the department, and as necessary, works with departmental information system coordinators.
• Leads the development, implementation, maintenance and integration of the food service information system for all sites across the organization.
• Evaluates and defines business process redesign opportunities available to Managers and recommends solutions supported by appropriate modules to maximize staff and departmental operating efficiencies.

Qualifications
Education and Experience
Baccalaureate in the area of Food Services/Nutrition Management from an accredited university and/or current registration with the College of Dietitians of British Columbia or Canadian Society of Nutrition Management (CSNM), and five (5) years' experience with current food and nutrition information systems, preferably in a hospital environment. Hospital Food Service experience preferred.
Skills And Abilities

• User-level technical problem-solving skills.
• Demonstrated knowledge of desktop and laptop computer hardware, basic Local Area Networks (Novell, Windows), Microsoft Word, Microsoft Excel.
• Ability to utilize resources effectively.
• Physical ability to perform the duties of the position.
• Ability to work with end-users of varying skill levels at all levels of the organization.
• Positive, solution-oriented attitude in the workplace.
• Demonstrated ability to establish effective working relationships with technical, operational and vendor staff.
• Ability to analyze work flow and systems applications in a clear, concise manner.
• Excellent communication skills, both verbal and written.
• Excellent organizational, project management and time management skills.
• Strong customer service orientation.
• Demonstrated ability to successfully communicate solutions to technical issues.