Installation Coordinator Jobs

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What We Offer

• Competitive Retirement Saving Plans
• Life Insurance
• Paid Training
• Competitive Starting Pay
• Comprehensive Benefits
• Short-Term and Long-Term Disability
• Referral Bonuses
• Medical/Dental/Vision insurance
• Global Advancement Opportunities
• Employee Assistance Program
• And more!

What You Will Do

• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Perform welcome calls to each customer within 48 hours of job booking.
• Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Track and verify on-time delivery off all materials needed to complete installations.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.

How You Will Do It

• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with vendors regarding material shipments
• Communicate with customers, both internal and external, via telephone, email or internal program.

Required

What we look for

• Ability to communicate in a professional business manner.
• At least 1 year of customer service experience.
• High School Degree or equivalent
• Strong organizational skills.

Preferred

• Excellent written and verbal communication skills.
• Knowledgeable in Microsoft (Especially Outlook and Excel).
• Ability to work in a fast paced, team-oriented environment
• Ability to handle several tasks simultaneously.

Terms and Conditions of such benefits programs are subject to change at any time at the sole discretion of the Company.