Inside Sales And Sales Support Representative

StickerYou, a leading global e-commerce company specializing in custom die-cut sticker products, is seeking an Inbound Sales and Customer Support Specialist to join our team in Toronto, Canada. We are a smart, creative, and passionate group dedicated to delivering outstanding solutions and providing excellent customer service. As an integral part of our growing team, you will assist in closing and processing inbound sales by recommending product solutions and ensuring our customers have a great brand experience from design to delivery.

This role can be done mostly remotely but ideally we're looking for someone who lives close enough to our office in North Toronto that they could come in occasionally for team and company meetings. If you have a passion for stickers, a positive personality and can effectively use technology to thrive in a fast-paced environment, we want to hear from you!

Responsibilities: Sales and Customer Support

• Respond to inbound leads and support requests via email in a timely manner applying outstanding customer service practices and excellent business email etiquette.
• Close sales by building rapport with potential accounts, explaining product and service capabilities, overcoming objections, and preparing contracts.
• Assist customers facing difficulties at any stage of the sales process on the StickerYou.com site.
• Identify market/customer potential by qualifying accounts.
• Enter customer data accurately into Salesforce to track orders and leads.
• Contribute new product and service recommendations based on customer experience with current product results and areas where customers' needs are not being filled.
• Fulfill other tasks as requested by the Sales Manager.
• Initiate the sales process by scheduling appointments, making initial presentations, and understanding account requirements.
• Support marketing and organizational missions by completing related tasks as required.
• Utilize predefined response templates for common customer issues to improve efficiency.
• Utilize product knowledge (we'll teach you) to recommend custom sticker solutions to consumer and business customers and upsell by asking relevant questions to understand customer needs.
• Participate in product testing.
• Contribute to market strategy by monitoring competitive products and account reactions.

Requirements:

• Excellent organization and time management skills to handle a high volume of customer inquiries and process orders.
• Ability to conceptualize and communicate creative solutions based on our products.
• Full-time availability from Monday to Friday (9am-5pm) with the flexibility to work other shift times.
• Intermediate knowledge in Microsoft Office, familiarity with Adobe Creative Suite is a bonus.
• Self-motivated and goal-oriented while being supportive of fellow team members.
• Minimum 2 years of sales and customer service experience.
• Willingness and ability to work overtime if needed.
• Ability and interest to learn about our product solutions and probe for essential customer needs.
• Good analytical, creative, and practical problem-solving skills.

Diversity and Inclusion

StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

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