Implementation Manager I Jobs

Description
We are looking for an Implementation Manager to support our Implementation and renewal projects across the US and Canada for our market leading software. We support our clients to apply their business rules to our highly configurable cloud based system to support complex salary review and bonus processes and long term incentive awards in one unified platform allowing compensation recommendations to be made in line with appropriate governance, in an equitable, fair and risk-free way.
Key Responsibilities:

• Identify use cases, roles and other business requirements for each project
• Build and maintain strong customer relationships
• Working in a small collaborative team environments.
• Support in the documentation of requirements through working sessions with the client and an Implementation Manager
• Provide product expertise to customers
• Configure the Payscale compensation tool in line with the client requirements.
• Identify risks and escalate as appropriate

Who are you?

• Strong interpersonal skills
• Knowledge/experience of the compensation marketplace would be an advantage
• Positive individual with a drive to make things better!
• Strong analytical and problem solving skills
• Educated to degree level (preferably in Business/HR/Management)
• Proactive self-starter who can work independently and as part of a team
• Must have strong ability to organize and manage
• Keen attention to detail

In this role, you will:

• Build new customer accounts through back-end administrative product tools
• Inform new and existing customers of 'next steps' for their product implementation and services deliverables, including communication of project timelines.
• Support additional product implementation activities as needed, including responding to miscellaneous customer queries
• Utilize and assist in creation of Salesforce based reports for customer outreach
• Ensure collection of documents required for product implementation
• Contact new customers programmatically throughout product implementation based on implementation status, phase, and segment

Qualifications

• Experience with technical product support, troubleshooting, or product implementation experience is a plus
• Experience with Salesforce or comparable CRM tool(s) preferred
• Problem solve complex configuration challenges independently
• 1+ years experience in a customer facing role within software

Compensation
In the spirit of pay transparency, we are excited to share the base salary range for this position is CAD $52,675 - $79,100, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 10%. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).
Location
We are a remote first company where you’re able to work primarily from your home, with company-provided equipment to set you up for success. O ur employees are distributed across the US, UK, and Canada with access to WeWork or Regus space to allow for in person collaboration. We are unable to hire in Quebec Province, Northern Ireland, Hawaii.
Company Description
As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees and businesses get pay right, and make sustainable fair pay a reality. Empowering more than 53 percent of the Fortune 500 in 198 countries, Payscale provides a combination of data-driven insights, best-in-class services, and innovative software to enable organizations such as Angel City Football Club, Perry Ellis International, United Healthcare, Vista, and The Washington Post to make fair and appropriate pay decisions. Pay is powerful. To learn more, visit www.payscale.com

• Voted Seattle’s and Boston’s best places to work according to Built In 2022.
• Voted one of Seattle’s companies with the best benefits according to Built In 2022.

Benefits And Perks
The Highlights:
All around awesome culture where together we strive to:

• Compete to win (and lose!) as a team
• Pursue excellence every day
• Create customer value

An open and inclusive culture where you’ll learn and grow through programs and resources like:

• Access to top-notch learning courses through LinkedIn Learning
• Monthly company all hands meetings
• A growing network of employee resource groups
• Regular opportunities for executive leadership exposure
• And more!
• Regular manager check-ins to drive performance and career growth

Our more standard benefits (for Canada) - All paid 100% by Payscale

• BenefitHub – Discount marketplace, full access to all your benefits and provider portals
• Long term disability & Critical Illness – Coverage for certain types of illnesses and surgeries
• Medical/Rx, Dental, Telehealth – Includes coverage for prescription, paramedical, medical supplies, emergency, basic and accidental dental and virtual health care services
• Life Insurance - Basic life and AD&D benefit
• Health/Wellness Spending Account – Amount provided to you and your family for approved expenses.

Equal Opportunity Employer:
We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.