Hotel Operations Manager Jobs

Do you have experience in Canada managing hotels? Are you interested in launching and operating new hotels in Montreal and Quebec City as Canadian Hire #1? This fast-growing company is on a mission to revolutionize the way people live and travel. With a focus on fully-serviced short-term rental apartments and unfurnished long-term rentals, they offer thoughtful accommodations for both travelers and residents. With a focus on expansion in the US in the last 5 years, they’ve now expanded into Canada, and are looking for motivated individuals to join their dynamic team. They seek a talented individual to join their team as an Operations Manager in both Montreal and Quebec City. In this critical role, you will be responsible for operating all aspects of the hotel, short-term rental, and apartment management operations in Montreal and Quebec City as the first and most senior Canadian hire. Bring your skills, motivation, and determination to make a significant impact on their team and the industry.

DESCRIPTION

• Communicate with guests and residents both virtually and in person, resolving issues promptly and ensuring a high level of customer satisfaction
• Work closely with Central Operations to maintain inventory
• Collaborate closely with senior management to solve problems and execute meticulous operations.
• Travel between Montreal and Quebec City as needed to effectively operate properties in both cities
• Launch a new property in Quebec City and set up operations for success
• Work 5 days per week in both Montreal and Quebec City, including weekends as needed
• Lead operations in Montreal at a small hotel by hiring, coaching, and directing Housekeeping, Concierge, Engineering, and other departments
• Develop a sound operating model and adapt standards for the Canadian market
• Review invoices and submit budget requests
• Generate weekly and monthly reports using spreadsheets and other tools.
• Directly lead a team of hotel employees, including housekeeping, maintenance, and concierge
• Work with the hotel ownership group to make major property improvements by engaging with contractors

REQUIREMENTS

• Exceptional technological proficiency.
• Eligibility to work in Canada.
• Someone who is eager to learn, adapt quickly, and get the job done.
• Bi-lingual in French and English
• Experience managing hotels as a General Manager, Director of Operations, or similar
• Availability to work weekends
• Possession of a valid passport and ability to occasionally travel to the United States (preferred)
• Capability to lift, push, and pull required loads, including navigating several flights of stairs (usually weighing around 50 lbs)
• A successful track record of launching new hotel or apartment properties (preferred)
• A team player who is hungry for career advancement within the Hospitality and Operations field.
• Preferred: A 2- or 4-year degree in Hospitality, Hotel Management, or a related field. However, extensive hotel or short-term rental experience may be accepted instead.
• Minimum of 5 years experience managing hotel operations or short-term rentals
• Based in Montreal and able to travel to Quebec City for extended periods
• Physical stamina and mobility, including the ability to reach, kneel, and bend.
• A resilient individual with a collaborative attitude and a good amount of grit and determination.
• Availability to travel frequently to Quebec City

CORPORATE CULTURE

• Engaging happy hour events.
• Competitive salary.
• Comprehensive Benefits.
• Opportunity for career growth, increased compensation, and advancement within the organization.
• Free and discounted stays at any Sosuite location.

Contact Michelle Hutchinson at 514.523.0505 x5 or submit your resume in confidence below.