Facilities Manager With Four/Five Star Hotel Experience

Native Women's Association of Canada is a National Indigenous Organization representing the political voice of Indigenous women, girls and gender-diverse people in Canada, inclusive of First Nations on and off reserve, status and non-status, disenfranchised, Métis and Inuit. They were founded on the collective goal to enhance, promote and foster the social, economic, cultural and political well-being of Indigenous women within their respective communities and Canada societies.

Job description

Reports to: Chief Executive Officer/Chief Operating Officer

Term: Permanent full time

Closing Date: Open until filled

PURPOSE OF THE POSITION

The Facilities Manager, under the direction of the CEO/COO, will be responsible for the overall maintenance and upkeep of the NWAC properties, including its state-of-the-art convention centre, several meeting rooms, Art Gallery, Library, roof-top area and the entire building. The Facilities Manager will ensure that the entire facility is always maintained at the highest standards and the cleanliness and other standards are always met.

SCOPE

The individual will be responsible for overseeing all operations, including but not limited to maintenance and upkeep of the state of the art office building at Gatineau QC location, including office building with a restaurant, boutique, meeting rooms, and rooftop garden, including but not limited to overall maintenance, safety and security, housekeeping and visitor management. The incumbent will also be responsible for similar functions at the NWAC Resiliency Lodges, whenever high profile evants are held there.

RESPONSIBILITIES

• Ensure preparation of rooms and set up for meetings, parties, or various other activities and cleans up afterwards.
• Develop improvement actions and carry out cost savings measures.
• Maintain an appropriate level of community public affairs involvement. Participate in community and business events and maintain a positive public image for the organization including representation at tourism and business associations.
• Address client/guest relations issues, respond to comments and complaints.
• Manage and oversee all procurement activities relating the their area of responsibilities.
• Detect faulty operations, defective material and report those and any unusual situations.
• Establish financial and administrative controls. Prepare budgets and monitor expenses for facility management. Work closely with the CFO on budgets and financials.
• Request quotations, make contracts, jointly with legal counsel, supervise work and approve invoices for all services required to maintain the properties.
• Perform all other duties as assigned or needed.
• Manage, lead, direct and assume overall responsibility for all NWAC facility operations .
• Establish and adhere to the financial and service standards for the organization.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Monitor the performance of the facilities through verification and analysis of client satisfaction.
• Set priorities for preventative maintenance work orders, maintenance requisitions and scheduled work. Schedule custodial and maintenance employees to meet work order demand and regular maintenance requirements.
• Contact appropriate maintenance services for all repairs.
• Keep accurate records of space conditions including roof, HVAC and utilities. Plan and manage replacement of major capital expense items such as HVAC system, roof systems and parking lot surfaces.
• Keep track of the small and large event schedules for the properties, and ensure events are well planned and managed.
• Provide general status reports for all properties as scheduled.
• Maintain inventory of equipment, manuals and warranties.
• Maintain heating and air conditioning systems, alarm systems, extinguishers and other equipment.
• Oversee and ensure client and guest satisfaction.
• Ensure federal and provincial legislation, work safety requirements, licensing and NWAC policies and procedures are maintained and followed.
• Maintain outside grounds (removal of snow, ice, and debris, sprays and removes weeds, sweeps and cleans gutters, waters and maintenance of sprinkling system).
• Perform regular property inspections of units, common areas, washrooms, building exteriors, and landscape. Ensure compliance with licensing laws, health and safety and other statutory regulations.
• Responsible for Occupational Health and Safety and fire regulations and other legal requirements.
• Ensure effective management of loss prevention, risk management, security, maintenance, landscaping, snow removal, ventilation, heating, cooling and other daily activities. Ensure emergency/unscheduled repairs of equipment, structures and grounds on the property.
• Liaise with outside vendors and negotiate prices for products and services as required.

SUPERVISORY RESPONSIBILITIES

• Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Indirectly supervises all facilities personnel.
• Carries out supervisory responsibilities in accordance with the Organization’s policies, training programs, and applicable laws.
• Directly supervises NWAC Operations employees.
• Monitors work quality of staff, and train them as needed.

EDUCATION AND EXPERIENCE

• The ideal candidate will have several years of experience, handling similar functions in a four/five star hotel or convention centre.
• 5 years of experience in the hospitality industry and/or facilities management.
• Diploma or certificate in hospitality/hotel management or related fields with experience in opening, managing or re-positioning a star hotel or other similar facility with clear track record. University undergraduates with similar industry experience also will be considered.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge and Skills

The employee must demonstrate the following skills:

• Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
• Ability to comprehend and communicate detailed instructions orally and in writing.
• Strong communication and problem-solving skills.
• Ability to interpret and implement organization policies and procedures.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to create alternative solutions to problems.
• Must have the ability to motivate personnel to ensure they work productively, cooperatively and with a sense of satisfaction in their work.
• Demonstrated ability to exercise necessary cost control measures.
• Possess a valid driver's license.
• First Aid skills and/or certificates are considered assets.
• High level of sound and independent judgement and reasoning.
• Ability to multi-task and establish priorities.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Working knowledge of Microsoft computer software (e.g. Excel, Word, etc.) and email.
• Excellent time management and project management skills.
• Able to effectively communicate both verbally and in writing.
• Must be able to schedule and prioritize work for self and contractors and staff.
• Able to work well under pressure.
• Strong attention to detail.
• Highly motivated and able to work independently.

Personal Attributes

The Facilities Manager must maintain strict confidentiality in performing their duties and they must also demonstrate the following personal attributes:

• Decision Making and Judgement
• Ethics and Integrity
• Result Focus
• Mediating and Negotiating
• Client Service Focus
• Accountability and Dependability
• Time Management; able to juggle a lot of activities at the one time and manage ongoing deadlines
• Problem Solving
• Strong team player
• Adaptability/Flexibility
• Quality Orientation
• Planning and Organizing
• Excellent Communication

WORKING CONDITIONS

NWAC, endeavors to provide a clean, safe and secure workplace with various support mechanisms and operational flexibility. The following list describes assumptions about working conditions:

• Work both indoors and outdoors.
• Hazards associated with the trade.
• Must be willing to be on-call and work evenings and weekends as appropriate depending on business volumes and events.
• May be exposed to construction site.

Job Type: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Company pension
• Vision care
• On-site parking
• Company events
• Life insurance
• Store discount
• Paid time off
• Disability insurance

Schedule:

• Day/evening shift
• 8 hour shift
• Holidays