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Healthcare Operations Dispatch Jobs
Company | Paladin Security Group Ltd |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Security and Investigations |
Expires | 2023-10-02 |
Posted at | 7 months ago |
Overview
- Help track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtime
- Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilled
- Strategically plan schedules to ensure effective use of resources and minimal overtime is acquired
- Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracy
- Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.
- Work with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurate
- Provide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations
- Must be detail oriented, team player, self-motivated, and able to take direction
- Must have an outgoing, friendly, and extroverted personality
- Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
- Previous customer service experience is an asset
- Ability to learn quickly and navigate through new software is an asset
- Able to work effectively and efficiently in a deadline driven environment
- Strong computer skills; including Word, Excel, PowerPoint and Outlook
- Strong time management, multitasking, problem solving, and organizational skills
- The ability to use judgement and decision-making skills to evaluate situations and establish priorities
- Must possess a High school Diploma, Post-Secondary education is an asset
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