Dispatch Planner Jobs

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The Dispatcher is responsible for planning, dispatching and troubleshooting. This includes maintaining communication and data integrity throughout in order to prevent systemic service failures.

As a Dispatcher you will ensure the day to day commitments to our customers are executed as promised. Your creative ability to find solutions and develop relationships will play a key role in achieving customer loyalty and profitable business growth. The ideal candidate will be someone who is customer focused, detailed oriented and strives to ensure customer commitments are delivered.

Schedule: Monday to Friday from 6:00am to 3:00pm.

• Must be flexible as you may be required to cover vacation and sick calls of other members of the team.
• On call component is required

Location: Airdrie

Responsibilities:

• Act as the single point of contact for the fleet
• Plan and schedule deliveries to ensure operational efficiency & customer satisfaction.
• Responding to various types of operational issues including, but not limited to: equipment breakdowns, driver re-assignments, load delays or cancellations, etc.
• Continually monitor road and weather reports and communicating any delays that may occur in order to keep our fleet safe on the roads.
• Communicate with customers as to any delays

Skills & Abilities

• Transportation industry knowledge and experience an asset
• Able to deal with sensitive issues in a tactful, diplomatic, and professional manner at all times
• Strong work ethic and positive team attitude
• 1 year of transportation dispatch experience an asset
• Very organized, with excellent multi-tasking and problem solving skills
• Strong attention to detail and a high degree of accuracy
• Must have strong geographical knowledge
• Flexible, able to deal with change
• Knowledge of (AS/400, Excel and Lotus notes) an asset
• Must be team player with strong commitment to quality and customer service
• Candidate must possess exceptional interpersonal and communication skills
• Excellent customer service/communication skills
• Ability to evaluate data and options for action and to reach sound conclusions
• Able to work well under pressure

XTL Offers:

• RRSP match program (after 3 months)
• 100% employer paid group benefits (after 3 months)
• Employee & Family Assistance Program
• 20% discount to Goodlife Fitness
• “Open Door” Culture

Expected Start Date: Immediately

Job Type: Full-time

XTL is an equal opportunity employer who embraces diversity in the workplace. Each nomination is deemed equivalent, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Aboriginal person or a person with a disability. The masculine is used only for the purpose of lightening the text. We invite all interested persons to apply but only candidates selected for an interview will be contacted.

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