Graphic Designer Jobs

About IntouchCX

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

IntouchCX provides innovative customer service solutions to some of the biggest brands in the world. By investing in our people and technology, we deliver bar-setting customer care with a focus on culture and brand alignment. We're not your typical contact center. We deliver innovative, value-driven customer service solutions across our global contact centers, with a focus on enhancing employee experience and customer experience.

IntouchCX is searching for a strategic, creative, energetic, driven graphic designer that thrives in a fast-paced, team-oriented environment, and strives for success and results. Does this sound like you? Read on!

The successful candidate must be a self-starter that is passionate about all things design and branding, and prepared to work in an entrepreneurial environment. If you have video or motion graphics experience, this will be considered a HUGE plus. You will have the opportunity to collaborate with a diverse group of people and make a tangible contribution to one of the industry’s fastest growing, innovative contact centers. This position will work very closely with all cross-functional teams to deliver innovative creative solutions.

Reporting to the Creative Director, the Graphic Designer will support the creation of internal and external brand and marketing creatives across multiple platforms and formats to drive engagement, conversion, retention & leads. This individual should possess digital design skills and demonstrate innovative thinking in maintaining brand consistency while pushing the boundaries to set us apart in the industry.

As Graphic Designer, You Will…

• Work cross-functionally with team members to deliver “best in class” creative. Collaborate and liaise with internal and external resources where required
• Attend and support project briefings, presentations, process approvals and collaborate with internal stakeholders as required
• Collaborate with the creative team on a variety of projects and outputs including print, digital, presentations, infographics, animation and video
• Support the development of brand guidelines that will be leveraged by cross-functional teams, such as marketing, growth and operations, to execute global, regional, and customized campaign initiatives
• Support project tracking and documentation through the use of online project management tools
• Creative execution of corporate marketing materials as briefed by project owners; issue multiple proofs and amend files as necessary; produce final digital files as required and distribute to production suppliers and service providers as necessary
• Build and maintain a positive rapport with internal teams and partner agencies
• Contribute to the innovative development of the creative department
• Refine and elevate the brand image, concepts and design through multiple mediums across the organization
• Provide quality assurance on all of your creative deliverables and ensure on time delivery of the final product on time

Requirements

As Graphic Designer, You Have…

• Understanding or experience with any of the following: Canva for business, Cinema4D, Wordpress, Hubspot and working knowledge of code, would be considered an asset
• Strong design portfolio that demonstrates creative strategic thinking - Portfolio Required
• Excellent video editing and/or animation skills are considered a HUGE plus
• Exceptional design and creative acumen with working
• A positive, self-starter attitude and the ability to work on multiple projects simultaneously
• Solid working knowledge of the latest versions of Mac OS, Adobe CC: XD, InDesign, Photoshop, Illustrator, Acrobat, Premier Pro, After Effects
• Excellent interpersonal, written and verbal communication skills.experience with all aspects of print and digital design
• Proven aptitude for quick creative thinking with attention to detail in a fast-paced environment
• Up to 2 years of relevant creative and design experience in an agency or in-house team setting
• A Bachelor's degree or higher or equivalent combination of education and experience and training in Graphic Design or related program
• Must be fluent in written and spoken English

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Intouch CX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Benefits

Benefits of Working as a Graphic Designer…

• Amazing career growth opportunities
• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Competitive salary ranges from $50,000 - $60,000 CAD (dependent on experience, certifications, and portfolio)