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General Manager - Montana's
Company | Recipe Unlimited Corporation |
Address | Sudbury, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-05-27 |
Posted at | 1 year ago |
Montana's is looking for a General Manager
- Comply with provincial legislation regarding employment standards, human rights, Health & Safety and WHMIS
- Maintain and enhance brand standards by ensuring systems and processes are in place
- Follow-up and successfully resolve all Guest complaints
- Be accountable for sales budgets and responsible for the successful execution of these budgets
- Communicate with Guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
- Hire and develop managers and hourly Associates by ensuring regular one-on-one meetings, training and development, regular coaching, and performance improvement measures
- Coach restaurant leadership team to ensure consistent delivery on our promise to create connections with Guests
- Identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive SMART action plans
- Monitor the improvement of all Key Performance Indicators regarding Guest satisfaction
- Proficient People Manager with coaching experience and the ability to listen and respond effectively to Associate and Guest concerns
- Mediation and facilitation skills in order to ensure Guest and Associate related concerns are dealt with immediately and effectively
- Ability to write reports summarizing restaurant and staff accomplishments and status updates
- Previous experience leading a hospitality team with a proven record of achieving operational excellence and growing revenues
- Ability to lead an environment that encourages and fosters teamwork, creativity, honesty, mutual respect and lots of fun
- Ability to understand complex business metrics and Key Performance Indicators and recognize how they can be improved
- Ability to effectively present information and respond to questions from groups of Managers, Associates, Guests, etc.
- Extensive knowledge of restaurant operations, including food and beverage
- 20% employee discount dining card valid at participating Recipe brands
- Growth and development opportunities within the restaurant
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
- An energetic and dynamic team
- Competitive wages
- Fun working environment
- Flexible scheduling
-
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