Finance Clerk (Full Time - Hybrid Role) - Open To New Graduate

*** Open to hiring a new graduate ***

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Finance Clerk (hybrid - full time role) is responsible for completing all financial transactions related to pre and post payments, facility and provider invoice reconciliation and approval. The Finance Clerk will manage day to day financial responsibilities like deliver telephone payments, prepare cheques, and perform basic accounting in support of the team while providing excellent customer service. He/she will continue to identify opportunities for improvement from a billing and invoicing perspective and also assist with monthly close analysis and any ad-hoc requests to meet the deliverables from the Finance team, as needed.

Role and Responsibilities

• Review and compile monthly client/clinician invoice & billing information
• Reconcile any cheque discrepancies and establish relationships with internal parties, operations vendors, and facilities
• Support other accounting/finance functions, e.g., creating accruals, analyzing revenue, analyzing doctor payment, assist with month-end close
• Performs other duties as assigned
• Provide monthly billing statements to providers
• Print, log and mail cheques for providers, operations vendors, and facilities
• Identify improvement and automation opportunities to create efficiency within the billing cycle
• Maintain the privacy and security of all confidential and protected health information
• Approve invoice requests for facility pre and post payments
• Document payment details and correspondence thoroughly and accurately
• Create provider and vendor account profiles
• Ensure all processes follow government mandated and regulatory compliance protocols
• Member reimbursement/receipts
• Ensure timely and accurate follow up and responses to all inquiries from internal and external parties
• Month-end support which includes preparing working papers, reconciliations, and accruals
• Receive and process provider invoices

Qualifications and Education Requirements

• Ability to read and interpret sales contracts and related legal documents in a finance/accounting role
• Superior analytical skills, with strong critical thinking ability
• Bachelor’s Degree or Diploma preferred
• +1 to 3 years of billing and accounting experience, preferably in a clinical office, hospital, or other medical facility/healthcare industry environment - open to hiring a new graduate
• Strong knowledge of billing and payment cycles
• Highly proficient in using computer technology and various software programs which includes but is not limited to Microsoft Excel, Word, Outlook, CRM, and SalesForce
• Excellent verbal and written communication skills
• Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base
• Bi-lingual in English/French is an asset
• Superior organizational and time management skills, ability to effectively manage competing priorities and work under pressure

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]